What are the responsibilities and job description for the Business Operations Analyst - Lending (Fort Worth) position at EECU?
Responsible for day-to-day performance analytics and process improvement for call center and digital lending teams. This position will oversee the operations pipelines and ensure all SLA’s and KPI’s are achieved. The successful candidate will support the department with all reporting needs, business process development, process improvements and new system implementations. Position is eligible for a hybrid schedule (2 days at home, 3 in the office).
Responsibilities:
- Call center or Digital lending experience preferred
- Provide daily reports and analysis to support the department
- Works closely with leadership to recommend process improvement initiatives and drive performance
- Strategic development of reports to manage performance, profitability, staffing, SLA’s and KPI’s across the department.
- Provide recommendations that address existing and potential trouble areas in systems or processes
- Provide QC reports and validate findings
- Partner with the business unit leader to provide strategic insights for operational improvements
- Provide recommendations to leadership based on reporting trends and risks
- Prepare and deliver monthly, quarterly, and annual performance reports
- Monitor by data analytics all third-party vendors performance
- Continually review system upgrades for enhanced usage opportunities to gain efficiencies
- Act as system administrator for Encompass loan origination and Velocify lead management software
- Ability to create process diagrams
The successful candidate will apply proven communication, analytical, and problem-solving skills to help maximize business unit performance via improved processes, systems, and reporting.
Key responsibilities will be to assist the business with implementing solutions for process improvements in a cost-effective way. The successful candidate will support the departments with all reporting needs and ad hoc reports as requested, business process development, process improvements, and new system implementations. Responsible for compliance with all policies, procedures, and federal and state rules and regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations.
Candidates for EECU should possess the following knowledge and experience:
Three (3) years’ preferred experience in a financial institution or a credit union with a knowledge of services and products. Extensive practical knowledge in data transformation for use in report software, spreadsheets, graphs, and flow charts. Demonstrated knowledge of complex SQL Queries, ETL, and other data manipulation tools. Requires strong skills in Excel, Visio, and PowerPoint. Encompass experience a plus. Proven ability to work in a fast-paced environment. Demonstrated ability to create process diagrams. Ability to conduct research into systems, process issues, and products as required. Excellent analytical, mathematical, and creative problem-solving skills. Excellent written and verbal communication skill. Bachelor’s degree in a related field preferred.
EECU is an EOE/Vets/Disabled Employer.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability.
For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers.
