What are the responsibilities and job description for the Service Dispatcher position at Efficient AC, Electric & Plumbing?
Efficient AC, Electric & Plumbing, proudly serving Austin since 1976, is seeking a Service Dispatcher to grow its established HVAC, electrical & plumbing service division.
This individual will be expected to:
- Answer the phone with a positive attitude that sets a great tone for customers’ interactions with us
- Schedule and coordinate service calls as received
- Respond to online customer messages and schedule based on online requests
- Treat customer requests with utmost urgency and care
- Ensure the scheduling process runs smoothly for both our customers and our technicians, which means relaying detailed and accurate information
- Handle other administrative/clerical tasks
This individual will also be expected to:
- Generate qualified leads for commercial HVAC service opportunities in the local market
- Pursue self-generated leads through outbound calling
- Educate sales contacts about our products, services and unique value proposition
- Maintain and promote a positive image Efficient
In exchange, Efficient will provide:
- Competitive pay, based on experience
- Full benefits: health, dental, vision, accidental, life and 401k
- Paid holidays
- Paid vacation after first year
- Great management support team
Learn more about us at efficienttexas.com, and apply today!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Commission pay
COVID-19 considerations:
We have enhanced safety procedures in place to protect our team and customers.
Experience:
- trade: 1 year (Preferred)
- phone-based customer service or sales: 1 year (Required)
- sales: 1 year (Preferred)
Language:
- English (Required)
Work Location:
- One location
Work Remotely:
- No