What are the responsibilities and job description for the Service Parts Tech I position at EG America LLC?
EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Position Summary:
Processes orders for service parts & equipment and maintains stock levels on field technician's service trucks. "Customers" include Store Managers, Field Technicians, and Shop Technicians. Provides excellent customer service by using parts knowledge to advise alternatives & ensure order accuracy, as well as providing proactive order status updates. Coordinates parts delivery driver routes to optimize deliveries.
Responsibilities:
• Receive, interprets, and process orders for parts, supplies, and equipment
• Determines parts sourcing (internal/supplier) and most efficient delivery method
• Communicates with customer regarding status and notifies upon delivery
• Proactively restocks trucks, reviews allocations to ensure stock levels are maintained • Coordinates delivery driver routes
• Receives, unpacks, and restocks items in parts warehouse. Packs and ships parts orders.
• Performs Cycle and Physical Inventory counts
Working Relationships: Internal: Service Manager, Store Managers, Field and Shop Technicians, Delivery Driver, OEM Equipment manufacturers, Supply Vendors, Construction personnel
Minimum Education: a high school diploma or its equivalent
Preferred Education: Applicable trade School or Training program. Manufacturer’s equipment certifications
Minimum Experience: 2-4 years service parts experience, including usage of computer inventory management system
Preferred Experience: 4 years experience Field Service Parts, experience in hot/cold beverage and kitchen equipment
Licenses/Certifications: Required Courses and Training Programs (if Applicable)
Soft Skills: Customer service and communication skills; verbal and written
Hours & Conditions: 9:30am - 6:00pm M-F ; Warehouse Conditions
Driving Requirement: May occasionally assist with deliveries, must be approved to operate company vehicles
Travel: Infrequent
Physical:
- Can lift 50 lbs Grasping/Griping/fine manipulation.
- Pushing/pulling/Bending/kneeling/twisting/climbing on a regular basis.
- Carrying/setting/walking/standing and lifting above shoulder level on a regular basis.
At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
