What are the responsibilities and job description for the Intake Specialist position at Egenberg Trial Lawyers?
Intake Specialist - Personal Injury Law Firm
Company: Egenberg Trial Lawyers
Location: Central Business District, New Orleans
Job Type: Full Time 8:00AM - 5:00PM
About Us
Egenberg Trial Lawyers is a leading personal injury law firm dedicated to helping individuals who have been injured due to the negligence of others. We are committed to fighting for our clients' rights and securing the justice and compensation they deserve. Our team is passionate, professional, and client-focused, and we are looking for a new team member who shares our dedication to service.
Job Description
We are seeking a compassionate and highly organized Intake Specialist to join our team. This is a critical role that serves as the first point of contact for potential new clients. The ideal candidate will have a strong sense of empathy, excellent communication skills, and the ability to gather detailed information in a sensitive and professional manner. You will be responsible for speaking to potential clients, inputting their cases into a data management program, and guiding them through the initial intake process.
Key Responsibilities
- Answer all incoming calls and inquiries from prospective new clients and current clients in a professional and warm manner.
- Gather and accurately document all necessary information, including details of the incident, injuries, and relevant medical history.
- Maintain strict confidentiality of all client information.
- Schedule and confirm initial consultations with attorneys.
- Enter and manage client data in our case management system.
- Follow up with potential clients to ensure all necessary documentation is received.
- Communicate with clients about the intake process and manage their expectations.
- Collaborate with the legal team to ensure a seamless and efficient transition for new cases.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree is a plus.
- Prior experience in a legal, medical, or customer service environment is preferred. Experience in a personal injury law firm is a significant advantage.
- Excellent verbal and written communication skills.
- Strong listening skills and a high degree of empathy and professionalism.
- Exceptional organizational skills and meticulous attention to detail.
- Ability to multitask and manage a high volume of calls and inquiries.
- Bilingual in Spanish is a plus.
How to Apply
Please submit your resume to Courtney@egenberg.com.