Call Center Representative

El Dorado Community Health Centers, a FQHC (Federally Qualified Healthcare Center) offering Primary Care Services with locations in Placerville and Cameron Park, is seeking a full-time Call Center Representative for the Cameron Park Call Center. As a non-profit community health center EDCHC provides Medical, Dental, Optical, Pharmacy, Behavioral Health and SUD Treatment Services to underserved populations.

Job Summary: Under the direct supervision of the Patient Access Manager; this position is responsible for operator duties, accurately using the electronic medical record to register and schedule patients within Center and HIPAA parameters. The Call Center Representative works in a team environment, is customer service oriented and patient focused.

JOB DUTIES AND RESPONSIBILITIES

• Obtain and verify client insurance, and co-pay information.
• Answer the telephone promptly; generate and assign telephone encounters, answer questions, route calls to the appropriate employee, schedule client appointments, prioritize calls and refer to community resources when appropriate.
• Alert Call Center Supervisor of possible problems concerning client relations, client scheduling challenges, and other disruptions affecting the clinic.
• Verify patient eligibility, if applicable, with Medi-Cal and CMSP insurance products.
• Follow all confidentiality and HIPAA requirements.
• Make outgoing calls as directed by supervisor to address rescheduling of appointments, reminder calls, and special project notifications.
• Assist in interpreting for non English-speaking clients if sufficiently proficient in the client's language.

Experience & Educational Requirements:

• 1 year minimum of experience in a call center, medical office, or community clinic performing client reception or billing functions.
• High school diploma or GED required.
• Current CPR Certification recommended.

Benefits:

EDCHC offers competitive pay, alternative work week schedules, and a comprehensive benefit package including:

• Medical, Dental, Vision, LTD, and Life insurance
• Generous Paid Time Off (PTO)
• Paid Holidays
• 403(b) Retirement Plan with employer matching
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP).

Please visit www.edchc.org for more information on our Centers.

Scheduler / Intake Coordinator / Enrollment and Eligibility

Medical Office Receptionist / Back Office / Medical Assistant / Referrals

Communications / Operator / Dispatch / Hotline / Assistant Line

Job Type: Full-time

Pay: $21.00 - $26.36 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Experience:

• Medical Office: 1 year (Required)
• call center or operator: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Cameron Park, CA 95682: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $26