Customer Service Representative

Salary to be commensurate with qualifications.

This is an in-person position and is not eligible for remote work. This position has an anticipated work schedule of Monday – Friday, 7:45am - 4:15pm or 8:00am - 4:30pm, subject to change.  Under FLSA guidelines, this position is non-exempt.

Greets, directs, and assists customers entering the Office of the Sheriff lobby; performs data entry, records maintenance, and other administrative duties in support of office operations.

• Provides customer service in the Office of the Sheriff to include providing assistance/direction to the public in person and over the phone as well as receiving and recording phone messages for Office personnel as needed.
• Preforms opening and closing duties for the front lobby of the Office of the Sheriff.
• Distributes incoming mail to the proper recipient within the Sheriff's Office.
• Updates and maintains the Office of the Sheriff phone list.
• Assists the Records section with data entry of State and County traffic citations requiring training on Law Enforcement Records Management System (LERMS), Beacon, and Colorado Revised Statutes (CRS).
• Assists the Records section in various projects to include scanning documents.
• Performs background checks for various agencies.
• Accepts Records Release requests and payments.
• Collects payments for County citations issued by the Sheriff’s Office, County Parks and Recreation, and the Pikes Peak Humane Society.
• Maintains control of and initiates case reports for property found in the lobby; packages property for transfer to the Evidence Unit.
• Assists the Concealed Handgun Permits office with various duties as needed.
• Assists other sections with special projects and/or requests as needed.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Must be honest and possess a high degree of personal integrity.
• Ability to type 40 words per minute (WPM) and enter data accurately.
• Ability to update and maintain accurate records.
• Ability to communicate effectively and professionally with the general public, Sheriff's Office staff, and other law enforcement personnel.
• Ability to maintain confidentiality.
• Ability to use standard office equipment, including but not limited to, computer, typewriter, fax machine, and photocopier.
• Maintain regular and punctual attendance.

Required Education and Experience:

• High school diploma or equivalent education.
• Minimum one year of administrative experience.

Licenses/Certificates:

• Must possess and maintain a valid driver's license.
• Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, truth verification examination, drug screen, and typing test for speed and accuracy.

Duties are performed in a lobby setting with daily interaction with the public.

Salary : $51,896 - $53,435