9-1-1 Public Educator

                                                                              El Paso-Teller County 9-1-1 Authority

                                                                                  911 Public Educator Job Posting

Open Date: 07/25/2025

Closing Date: 08/08/2025

Are you passionate about Emergency 911 Services and ready to bring your expertise to the  

El Paso-Teller County 911 Authority? We are seeking an individual who thrives in a fast-paced environment and is eager to collaborate with a diverse and talented team. 

Why You Will Love Working with Us: 

• A culture that encourages creativity, autonomy, and growth. 

• Full benefit package options that include health, dental, vision, life, vacation buy program, 401K, HSA with generous employer contribution, Colorado Public Employees Retirement Association (PERA) participation. 

• Competitive salary and benefits that reflect your skills and dedication. 

• Opportunities for continuous learning and professional development. 

• A team that values collaboration, passion, and integrity. 

Position Summary: 

The ideal candidate will be a proactive self-starter who takes initiative and drives results. The candidate will be responsible for increasing public awareness and understanding of the 911 emergency communications system, promoting the appropriate use of 911 services, and enhancing public safety through education. In addition, this position administers the emergency notification system and manages the Authority’s website.  

What You Will Do: 

• Deliver 911 education curriculum to K-12 students. 

• Maintain lesson plans and educational curriculum.  

• Represent the Authority at community events by organizing, attending, and presenting to business groups, neighborhood associations, civic organizations. Promote proper use of the 911 system.  

• Serve as a system administrator for the Emergency Notification System, ensuring effective configuration, operation, and use by the public safety answering points (PSAPs) as well as providing quality assurance for emergency activations.  

• Manage and maintain the Authority’s public-facing website. 

• Manage the Automated External Defibrillator (AED) Registry.  

• Design, develop, and distribute marketing and educational materials.  

• Create, edit, publish, and monitor content on social media platforms 

• Coordinate, schedule, and produce public service announcements across various media channels.  

• Stay updated on industry trends and new techniques and technologies. 

Key Knowledge, Skills, Abilities & Qualifications: 

• Principles and best practices of educational instruction and curriculum development for adult, teen, and child learners. In addition, must enjoy working with children in the classroom environments.   

• Marketing concepts and strategies. 

• Techniques and standards of media relations, including engagement with press and community stakeholders.  

• Strong oral and written communication skills, including public speaking and presentation development.  

• Operational knowledge of public safety dispatching systems for law enforcement, fire services, and emergency medical response.  

• Relevant federal, state, and local laws, regulations, and codes.  

• Fundamentals of computer systems, as well as the setup and operation of audio/visual equipment for presentations and public events.    

• Ability to deal effectively with various individuals under stressful situations and perform multiple tasks simultaneously.  

• Ability to think critically using logic and reasoning to identify potential solutions, conclusions, or problem approaches.    

• Must be able to maintain the confidentiality of records and information.    

• Monitor the performance of PSAP employees as it relates to sending emergency notifications.  

• Must be able to adjust schedule to cover events after hours and/or on weekends.  

• Ability to communicate clearly, professionally, and effectively, both orally and in writing.  

• Must be competent in safely operating Authority vehicles to include a 35-foot education trailer. 

Education:  

• High school diploma or General Education Development (GED) is required.  

• One (1) year of coursework from an accredited college or university focusing on education, communication, management, business management, or another related field is required.  

Education and Experience Equivalency:  

One year of relevant work experience may be substituted for one year of required education.  

Experience:  

• Four (4) years working in public education, public information, public safety emergency communications center (PSAP), or a relevant field is required.  

• Experience with media relations and social media marketing is preferred.  

Certifications and Licenses:  

Must possess or be able to acquire the following certifications and/or licenses as outlined below: 

• FEMA IS-247 Integrated Public Alert and Warning System (IPAWS) for Alert Originators (required within 6 months of date of hire).   

• FEMA IS-251 Integrated Public Alert and Warning System (IPAWS) for Alerting Administrators. (required within 6 months of date of hire).   

• Emergency Notification System (ENS) Administrator Certification (required within 6 months of hire).   

• A nationally recognized Cardiopulmonary Resuscitation (CPR) certification (required within 3 months of hire).  

• FEMA Public Information Officer (PIO) Program (required within 1 year of date of hire).   

• Basic PIO (IS-29 & E0105)  

Specialized Computer Equipment and Software: Microsoft Office Suite, MS Projects, Everbridge, PulsePoint, Streamline, Canva, YouTube, Facebook, Instagram, Twitter, Nextdoor, Adobe Creative Cloud, Canva.  

Requirements: 

Must pass a driving record (M.V.R), drug screen, reference, and criminal history background check before starting employment. 

Salary : $73,333 - $80,666