What are the responsibilities and job description for the Automotive Service Advisor / Writer - Ford of Pleasanton position at El Toro Auto Group?
Service Advisor – Ford of Pleasanton
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments, and act as a liaison between our customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Ford of Pleasanton is now in our BRAND NEW dealership! This state-of-the-art dealership features over 50 service bays, a climate controlled shop, and all new equipment. If you are an established service advisor and would like to grow, this is your chance to join El Toro Auto Group.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health, Dental, & Vision Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- 401K plan with employer match
- Employee Vehicle Purchase Program
About Our Dealership
Welcome to Ford of Pleasanton's Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.
We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!
Join our team today!