What are the responsibilities and job description for the Community Manager - Canton position at Elderly Housing Development & Operations...?
Job Title: Community Manager (HUD & Tax Credit Programs)
Work Location: Mayfield Manor III, 3830 11th Street SW, Canton, OH 44710
Elderly Housing Development and Operations Corporation (“EHDOC”), is a national non-profit affordable housing developer, owner and property management company that operates over 59 multifamily properties with over 4,800 units in 14 states, District of Columbia and Puerto Rico. We are seeking to hire a full-time Community Manager overseeing John Piazza, 9971 Juniper Ave, Fontana, CA 92335 and Minerva Manor, 9972 Juniper Ave, Fontana, CA 92335 properties.
Benefits: Medical, Dental, Vision and Pension
Job Summary:
The Community Manager is responsible for managing the daily operations of affordable housing communities, ensuring compliance with HUD regulations and Low-Income Housing Tax Credit (LIHTC) requirements. This role involves managing tenant relations, coordinating maintenance, and ensuring the property meets all regulatory standards while fostering a positive living environment for residents.
Key Responsibilities:
Property Management and Operations:
- Oversee the daily operations of the property, ensuring the community is well-maintained, clean, and compliant with all local, state, and federal regulations.
- Manage tenant leasing processes, including tenant screening, application processing, lease execution, and move-ins/move-outs.
- Ensure that the property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements.
- Supervise property maintenance staff or contractors, ensuring that routine maintenance and repairs are handled promptly and effectively.
- Manage budgets and expenses related to property operations, including rent collections, utilities, and maintenance costs.
Compliance and Reporting:
- Ensure that all HUD and Tax Credit documentation and records are accurate, complete, and up to date.
- Ensure compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications.
- Prepare and submit regular reports related to program compliance, financial performance, occupancy, and other required documentation.
- Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines.
- Address and resolve issues identified in compliance audits or inspections, taking corrective action as needed.
- Compliance with EIV, Tax Credit Software and TRACS
- Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions.
Tenant Relations and Customer Service:
- Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner.
- Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff.
- Coordinate tenant activities, events, and community-building initiatives.
- Ensure all residents are fully informed of policies, procedures, and any updates related to the HUD or Tax Credit programs.
Staff Management and Leadership:
- Supervise and lead onsite staff, including leasing agents, maintenance personnel, and other support staff.
- Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards.
- Conduct performance evaluations for staff, providing feedback and setting goals for improvement.
Financial and Administrative Oversight:
- Oversee the collection of rent payments and ensure that accounts are current, addressing late payments or delinquencies.
- Develop and manage the property’s annual budget, including forecasting expenses and revenue for operational needs.
- Track and report financial performance, including preparing financial statements, and ensuring timely payment of invoices.
- Ensure all financial and administrative documents, such as leases, tenant records, and payment histories, are properly filed and maintained.
Emergency Response and Risk Management:
- Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures are in place.
- Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards.
Marketing and Resident Retention:
- Develop and implement strategies to market the property, including advertising, outreach, and community involvement.
- Work to maintain high occupancy rates and manage waiting lists for available units.
- Implement strategies to improve resident retention, including enhancing the living experience and addressing tenant concerns.
Required Skills and Qualifications:
- Bachelor’s degree in business administration, property management, or related field (or equivalent experience).
- At least 5–10 years of experience in property management, specifically in affordable housing, HUD, or Low-Income Housing Tax Credit (LIHTC) programs.
- Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines.
- Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders.
- Strong organizational skills and attention to detail.
- Ability to manage budgets, track expenses, and generate financial reports.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software.
- Ability to handle sensitive and confidential information with discretion.
- Experience managing teams, providing leadership and support to staff.
- Customer-service oriented with a strong focus on tenant satisfaction.
- Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program HCCP, TCS, AHM,CMH,CMHC(either one is required),
Preferred Qualifications:
- Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements.
- Bilingual skills (English/Spanish) are a plus.
Working Conditions:
- Full-time position, with standard office hours and potential after-hours or weekend work depending on property needs.
- Onsite office and community environment, with occasional visits to external offices or agencies.
- Some travel to related property sites or training and conferences may be required.
