What are the responsibilities and job description for the Associate, Program Operations position at Element Fleet Management?
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for an Associate, Program Operations to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You
A Day in the Life
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
Pay transparency Nondiscrimination
Know Your Rights: Workplace discrimination is illegal
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for an Associate, Program Operations to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You
- Solutions focused with strong relationship building and influencing skills?
- An effective problem solver with the ability to work independently in a fast-paced environment?
A Day in the Life
- Monitor recent vehicle delivery quality and identify/respond to quality issues.
- Take ownership of client issues and apply critical thinking and problem solving/root cause analysis to avoid future risk.
- Utilize tools and map processes to move defects through the resolution process.
- Responsible for analysis feedback for identified trends in quality concerns.
- Creation of action plans to ensure continuous improvement and client satisfaction.
- Partner with other internal teams to implement action plans and provide operational feedback.
- Responsible to identify transactions w/blockers delaying allocation and following up with appropriate parties to ensure timely resolution.
- Work directly with the last mile delivery team and facilitate used vehicle status updates to ensure we are meeting the WGD financial SLA.
- Provide additional redeployment unit status analytical support as needed.
- Function as a back-up to the redeployment analyst SME.
- High School Diploma, 2- or 4-year degree preferred
- Process Management Experience
- Customer Service Experience
- MS Office – proficient in the following
- Excel – ability to add data to cells, use functions, pivots, sort data
- Word – ability to create documents
- Demonstrate initiative and problem-solving ability
- Critical thinking – ability to think through logical process flows and identify opportunities for improvement
- Ability to acquire/retain information related to different state requirements
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
Pay transparency Nondiscrimination
Know Your Rights: Workplace discrimination is illegal