Account Manager

Duties/Responsibilities:

• Generates sales among client accounts, including upselling and cross-selling.
• Operates as the point of contact for assigned customers.
• Develops and maintains long-term relationships with accounts.
• Ensures clients receive requested products and services in a timely fashion.
• Communicates client needs and demands to management.
• Forecasts and tracks client account metrics.
• Manages projects within client relationships, working to carry out client goals while also meeting company goals.
• Identifies opportunities to grow business with existing clients.
• Coordinates with staff members working on the same account to ensure consistent service.
• Services multiple clients concurrently, often meeting deadlines.
• Keeps records of client transactions.
• Performs other duties as assigned
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Attributes

• Strong attention to detail
• Ability to multi-task
• Excellent verbal and written communication skills
• Possess aptitude for technical, mechanical concepts, and terminology
• Exceptional attention to detail, problem-solving and decision-making skills
• Excellent customer service skills

Requirements:

• Bachelor’s degree preferred
• Must have a minimum of five years of experience in sales and/or account support role
• Industry experience a plus
• Proficiency in Microsoft Office
• Salesforce experience preferred

EFS is proud to be an Equal Opportunity Employer

Experience

• 3 year(s): Business development
• 3 year(s): Sales

Education

• High School or better

• Bachelors or better

Skills

• Microsoft Excel
• Microsoft Word
• Managing Multiple Projects
• Listening
• Interpersonal Skills
• Computer/Technical Literacy
• Communication Skills

• Leadership/Management Skills

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Financial: Inspired to perform well by monetary reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)