Collections Specialist

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group’s purpose, We Build Great Leaders, drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.

Job Summary

The Collections Specialist will be primarily responsible for ensuring timely and accurate processing of the Company’s accounts receivable, collections and cash receipt transactions. This position requires a solid understanding of the customer invoice cycle. The ability to effectively analyze issues and recommend solutions and communicate with other team members of the Company is essential.

Key Responsibilities

• Prepare, post, verify, and record customer invoices, payments and other transactions related to accounts receivable.
• Ensure documentation is available to support the completeness and accuracy of accounts receivable transactions.
• Build and maintain effective relationships with customers.
• Facilitate new customer set up, including credit applications and review of customer credit worthiness.
• Perform collections on customer accounts and initiate customer contact to collect on past-due accounts.
• Assist with completion of monthly reconciliations of accounts receivable and cash general ledger accounts for the purpose of closing the monthly trial balance.
• Resolve disputes and issues relating to invoices, cash applications and credit adjustments.
• Create credit adjustments to customer accounts based upon approval and verify proper account offset.
• Responsible for accurate reporting of month end balances and results as it relates to the customer invoicing cycle.
• Perform various tasks and projects as assigned.
  
  

Attributes

• Excellent accounting and analytical skills, including familiarity with Salesforce systems is preferred
• Strong attention to detail; completes work timely and accurately
• Polished communication and interpersonal skills; role requires collaborating with multiple stakeholders and maintaining solid relationships
• Ability to prioritize independently and make informed decisions with minimal supervision
• Ability to embrace change and demonstrate agility in a fast-paced environment
• Proficient communication skills including reading, writing and speaking in English.
• Must be able to communicate effectively with a diverse cross section of individuals
• Must be able to have difficult conversations and not shy away from conflict when needed
• Must be outgoing and enjoy working with people of many different backgrounds
• Able to work under deadlines and remain on schedule with collections
  
  

Qualifications

• 5 years of accounting or accounts receivable experience
• High School Diploma or GED required; 4-Year College degree preferred
• Experience with ERP systems (Salesforce) in an operational environment
• Knowledge and use of basic computer programs including Microsoft Office 365 suite
  
  

Elevated is an Equal Opportunity Employer. We value diversity and encourage applicants of all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.