Account Manager (Marketing Agency)

Elevation Marketing is a mid-sized, full-service B2B only marketing communications agency, located in Gilbert, Arizona . Our client roster includes 45 companies with revenues of over $1B annually and a variety of other small and medium sized companies.  We’re looking for a seasoned Account Manager with solid advertising, marketing or digital AGENCY EXPERIENCE.

This position’s ultimate responsibility is to help guide our clients through their engagement with our agency while ensuring the alignment of marketing strategies, objectives and tactics with overall business goals for each client they serve.  

The position will help manage, plan, develop and execute traditional and digital marketing programs for national and international B2B clients. If you’re a motivated, high-quality thinker with 5 years of agency experience who is willing to bend-over-backwards to help our clients achieve their goals, please get in touch with us. You’ll find the work interesting, energizing and challenging. 

Due to the highly collaborative nature of agency work, this job is not remote and is based in our beautiful Gilbert office (Phoenix Area). The agency does provide two work from home days (or four half days) a month plus a solid PTO program and other agency benefits. The agency is also closed for a week from Christmas through New Year’s.

Duties and Responsibilities 

• Account Services – leading and spearheading regular account marketing services for clients and offering up ideas and tactics to drive their businesses forward.
• Traditional Marketing: Manage traditional marketing programs that include research, strategy, GTM plans, and help execute tactics.
• Digital Marketing: Help plan, execute (with digital department) various demand gen and other digital projects.
• Maintaining Ongoing Marketing Plan –driving an overall marketing plan and projects for clients. 
• Evaluation & Results Delivery – monitoring the success and adjusting as necessary to meet the goals of the agreed upon plan or marketing initiatives. 
• Review & Delivery of Agency Output – reviewing and authorizing final deliverables to client to ensure they are on brand, on strategy and on message.
• Client Satisfaction & Swift Problem Resolution – staying informed on all activities that are being performed on client accounts. 

 More Details

• Serve as proactive communication conduit between AD’s, Clients, traffic managers and strategy
• Understand client specific needs to create effective marketing programs
• Prepare project briefs/plan for internal and external teams
• Regular communication with clients and Elevation staff on project/account status
• Share marketing results to team/company on a regular basis
• Involvement in regular account meetings
• Assist in the writing of SOW’s
• Co-manage budgets and projects
• Ensure client satisfaction and swift problem resolution
• Develop and regularly monitor overall account budgets
• Independently make decisions based on company standards
• Complete internal and external training modules as dictated by management

 Experience and Skill Sets

• 5 years of agency experience with 3 years of proven account and client management skills. If you don’t have agency experience, then please do not apply for this position.
• Degree in marketing, advertising, journalism, communications or related field
• Ability to communicate and present with energy and certainty to clients, internal staff and the executive team
• Competence in independently initiating and executing both online and offline marcom efforts
• Problem solver with strong analytical and critical thinking skills who exercises good judgment
• Outgoing personality with ability to build, maintain and grow client relationships
• Excellent multi-tasker who is capable of delegating authority and tasks, with follow up
• Understanding of corporate dynamics in complex B2B channels
• Ability to thrive in a fast-paced environment, be a self-starter and learn quickly, thoroughly and in detail
• Expertise in the ability to lead and foster successful lines of communication
• Experience with Workamajig project management software is a plus
• Knowledge of marketing research and ability to provide tracking/reporting metrics for clients
• Must be able to react and adjust to change quickly environment

About Our Values

We try to live out the following values each and every day. We are not perfect (yes we fall short at times) but we try:

• People: Each employee, partner and client deserves to reach their full potential.
• Integrity: Honesty, truth-telling, and transparency must always exist.
• Collaboration: Creating great marketing relies on each stakeholder to fully engage in the process without personal, professional or relational roadblocks.
• Results: As individuals, we own our successes, the success of our fellow employees and the success of our clients.
• Evolution: With purpose, as individual and as an agency, we embrace tomorrow’s opportunities through continuous planning, self-assessment, training, learning, and activation.

Compensation and Benefits

Elevation strives to provide some of the best agency compensation and benefit packages in the great southwest. The job is in Gilbert, AZ (just off the Loop 202 expressway) and less than one mile from over 50 restaurants. Our business is all about collaboration, so we do not offer telecommuting currently, but we do offer flex hours depending on the position and clients. Employees can start at any time between 7 AM and 9 AM and finish between 4 PM and 6 PM based on client demands and department structure. Elevation pays for 95% of employee’s life, health and long-term disability insurance. Elevation offers vision, dental and a variety of other benefits that an employee can purchase. The kitchen area is full of free snacks and beverages. Tuition reimbursement is available. The salary range for this position will vary depending on experience and skills outlined above.