What are the responsibilities and job description for the Dock Hand position at Elite Alliance?
We are looking for a Dock Hand with excellent customer service to join our team. We are a luxury vacation rental community and marina in Marathon. You would assist the daily operations of our 99-slip marina. Responsibilities include assistance with the daily marina tasks including helping guests arrive and depart from their dock, guiding guests over the radio, navigation, marina amenity cleaning, pressure-washing, package delivery to guests, assisting guests with golf cart rides and requests, pump-outs, and maintaining the marina.
To be successful in this role, you should have a good understanding of marina operations, excellent customer service practices, and time management. Ultimately, you will help ensure our marina operations run smoothly and that our guests' expectations for a welcoming, clean and safe environment are met and exceeded.
The flow of your day can vary based on business needs but will regularly include active, hands-on duties.
Responsibilities Highlights
- Assists other Dockhands in marina related duties such as securing boats to docks, connecting and monitoring utility services (power, water), black water pump out, waste disposal and facility sanitation.
- Provides the highest level of guest services, expedites any and all requests from vessels including transport of patrons and baggage to and from dockside, delivery of provisions and packages.
- Routinely operates golf carts and water vehicles and other various mechanized equipment.
- Responsible for marina security; provides general property watch and supports Resort property watch teams in their related efforts; reports disturbances in dock area to superiors and maintains general vigilance.
- Ensure compliance with safety, regulatory and sanitation policies.
Guest Accountabilities:
- Coordinate Guest orientation.
- Greet all Guests upon arrival.
- Assist with developing repeat guest program and initiatives.
- Assist with advertising and promoting Marina's services and slips; and
- Working with the Dockmaster assist with pre-arrival communication for Guests.
Skills
- Stamina to handle the physical demands of the job; including working outside in hot and humid conditions.
- Flexibility to work various shifts, including weekends and holidays.
- Willing to train, customer service or marina experience preferred.