What are the responsibilities and job description for the Dispatcher / Office Administrator position at Elite Home Services Llc?
Benefits:
Mister Sparky Electric is seeking a highly organized and motivated Dispatcher / Office Administrator to join our growing team. This is a unique opportunity to be part of an exciting startup where you’ll play a key role in coordinating electricians, scheduling appointments, and ensuring seamless communication between customers and our team.
Key Responsibilities:
Why Join Mister Sparky Electric?
Apply today and become part of our exciting journey!
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Bonus based on performance
Mister Sparky Electric is seeking a highly organized and motivated Dispatcher / Office Administrator to join our growing team. This is a unique opportunity to be part of an exciting startup where you’ll play a key role in coordinating electricians, scheduling appointments, and ensuring seamless communication between customers and our team.
Key Responsibilities:
- Schedule and dispatch service electricians to customer sites efficiently.
- Coordinate follow-up appointments for parts and job completion.
- Maintain and manage the service schedule, including after-hours on-call procedures.
- Handle customer inquiries regarding scheduling, lead times, and service details.
- Update and manage the customer database with accurate and up-to-date information.
- Ensure work order accuracy and prepare invoices and timecards for processing.
- Communicate effectively with customers and service electricians through phone, email, and online platforms.
- Assist in conflict resolution by addressing customer concerns promptly and professionally.
- Follow company policies and safety procedures to maintain a professional and positive work environment.
- At least 2 years of experience in dispatching or office coordination (preferably in the trades or service industry).
- Strong geographical knowledge of the service area and/or GPS and map reading skills.
- Excellent communication and customer service skills.
- Proficiency in Microsoft Word & Excel (experience with scheduling software is a plus!).
- Valid driver’s license and a clean driving record.
- Ability to pass a background check and drug screen.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
Why Join Mister Sparky Electric?
- Be part of a startup—help shape the future of a growing company.
- Competitive pay and opportunities for growth.
- Company-sponsored training to enhance your skills.
- A supportive team environment where your contributions are valued.
- If you’re ready to take the next step in your career and work with a company that values hard work, teamwork, and exceptional service, we’d love to hear from you!
Apply today and become part of our exciting journey!