What are the responsibilities and job description for the Technical Support Analyst position at Elixir Technologies?
A company is looking for a Technical Support Analyst who provides Tier 1 support to customers on products and custom solutions.Key ResponsibilitiesCommunicate with customers to provide support through various channelsDiagnose and troubleshoot product-related queries, documenting and tracking issuesEscalate unresolved issues to appropriate internal teams and ensure customer satisfactionRequired QualificationsBachelor's degree in computer science or a related field2-3 years of experience in a technical support role within a multinational software or telecommunications companyITIL Foundation Certification