Cage Cashier

Position Summary

A Cage Cashier is responsible for performing monetary transactions for guests in an assigned window/station, and maintaining an accurate draw balance while providing excellent customer service.

Expectations:

• Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values, and Policies & Procedures.
• Act as a role model within and outside the gaming and racing facility of Ellis Park.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently reports to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Adhere to departmental procedures, safety rules, health regulations and Ellis Park Policy and Procedures rules.
• Complete Multiple Transaction Log (MTL), Negotiable Instrument Log (NIL), Currency Transaction Report (CTR), and Suspicious Activity Report (SAR) accurately. Count all money straps and record date with initials/ID number on strap. Rotate currency, ensuring the straps with the oldest dates are used first.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact, speak accurately, clearly, and verbally greet guests).
• Maintain experience with money handling, counting, and complex mathematical skills.
• Cash all types of checks for customers (personal checks, cash advances) in accordance with the company’s check cashing policies and procedures. Records all checks cashed in the specified computer system.
• Redeem ticket in ticket out (TITO), vouchers.
• Secure and document all recordable transactions made with company assets.
• Fill out and sign variance form if bank does not balance at end of shift, which must include possible reason for every variance.
• Correctly operate any cage equipment (currency sorter/counter).
• Process jackpots correctly.
• You will also be assisting with doing Drop/Soft count and Mutuels drop always making sure that all employees adhere departmental procedures.
• Report suspicious activity to the lead/supervisor, security, and surveillance departments.
• Request supervisor assistance when necessary.
• Attend required meetings and training.
• Complete all drop/count duties according to established standards in allocated time frame. Perform additional duties and responsibilities as necessary or assigned.
• Request supervisor assistance when needed.
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact, speak accurately, clearly, and verbally greet guests).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

• High School diploma or GED Certification preferred.
• Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:

• Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

Computer Equipment, Software, Machinery:

• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Experience operating counting equipment (money sorters/counters, 10-key calculator).
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Essential

• The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach overhear, stand, talk, turn/twist, walk, see and repetitively use hands 51-100% if the time, and the ability to balance/climb 25-50% of the time.
• Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
• Requires employee to occasionally stand and walk.
• Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-30 lbs.

Essential Mental Demands:

• The job requires the ability to problem solve, organize, read and perform math skills 51-100% of the time.

Supervisory Responsibilities:

• None.

Work Environment (inside/outside):

• The job is performed indoors in a gaming environment with frequent expose to smoke (e.g., cigarette smoke).
• You will also be in a confined areas and occasional exposure to hot/cold temperatures.

Other Requirements:

• Must provide and maintain a valid driver’s license or state ID.
• Must comply with Ellis Park and the Federal Government Bank Secrecy Act, Title 31.
• Must pass a cashier test.

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