IT Support - $20-$26/hr - Missoula, Montana

IT Support - $20-$26/hr - Missoula, Montana ELM Utility Services is an EEO Employer - M/F/Disability/Protected Veteran Status ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity for an IT Support role in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry, and a great place to build your career with excellent compensation and a comprehensive benefits package. Our Total Rewards Package Includes: • Medical, Dental, Vision, Voluntary Life, and Disability Insurance • Company Paid Life Insurance • Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service) • 6 Paid Holidays • Company Smart Phone, and other equipment as needed are provided to each employee • 401(k) plan • Paid hands-on training • Annual reviews with the potential for increases Roles & Responsibilities: • Provide Tier 1–3 end-user support via phone, email, and remote tools (Windows endpoints, business applications, mobile devices) • Diagnose and resolve hardware/software issues, document fixes and patterns for faster resolution • Triage and escalate complex issues appropriately (network/server, security, applications, vendor support) • Perform workstation lifecycle tasks: onboarding/offboarding, endpoint setup, imaging/re-imaging, software installs, asset tracking • Support Microsoft 365 user administration: password resets, mailbox access issues, Teams/Outlook support, licensing (as applicable) • Support identity and access tasks in Active Directory (user/group management, permissions, basic GPO awareness) • Support mobile and connectivity troubleshooting (Verizon/T-Mobile devices, hotspots, carrier activation/escalation as needed) Qualifications: • 2-year degree in a related field OR 2 years’ experience in a related field • Strong customer service mindset and attention to detail • Experience in a structured support environment preferred • Tier 1–2 application and Microsoft support experience desired; ability to grow into Tier 3 ownership areas • Previous phone/laptop repair experience strongly preferred • Network & server support exposure desired (basic troubleshooting, escalation readiness) • Microsoft Intune (device enrollment, compliance, configuration profiles, app deployment) • Endpoint imaging and provisioning (Windows Autopilot, MDT/SCCM, or equivalent), patching practices • Microsoft 365 administration (Entra ID/Azure AD concepts, Conditional Access familiarity, MFA troubleshooting) • Active Directory fundamentals (OU structure, groups, permissions, basic GPO troubleshooting) • VPN and remote connectivity support; Wi-Fi troubleshooting • Basic security hygiene: phishing triage, endpoint protection alerts, least privilege mindset • Verizon/T-Mobile device management and activation workflows (phones, tablets, hotspots) • Scripting/automation (PowerShell) for troubleshooting and support tooling • GIS familiarity (ArcGIS/ArcGIS Pro) is a plus