What are the responsibilities and job description for the Resident Relations Manager position at Elme Communities?
RESIDENT RELATIONS MANAGER
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.
When you join our Leasing and Resident Experience team as a Resident Relations Manager you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to leasing and community management opportunities.
PRIMARY RESPONSIBILITIES:
Trust Builder and Ambassador of Exceptional Resident Experiences
- Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
- Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.
- Maintain organized records and provide office support.
- Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
- Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
- Champion Company values and operations standards.
- Demonstrate your learning agility by owning your path to professional development and advancement.
- Follow up on all resident inquires and complaints.
- Effectively and professionally resolve conflict with residents.
- Work with legal on lease violations (follow up until resolutions).
- Notify and deliver violation notices (and notate accounts).
- Work with Maintenance to coordinate service requests.
- Schedule work in occupied units with Maintenance and contractors.
- Work with the CapEx team to notify residents of scheduled work.
- Pest control management.
- All resident's notification in relation to work, complaints, violations, maintenance issues, and related activities, etc.
- Coordinate temporary housing for residents with major maintenance issues (using on-site gues suites).
- Work with the team on resident events.
- Escalate and communicate residents inquires, concerns, and violations to GM that can't be resolved by the Residential Manager.
We are committed to the mental, physical and financial health and wellness of every Elme Communities team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development! We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.
Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.