What are the responsibilities and job description for the Team Member position at Emagine Entertainment?
Job Description
Job Description
Benefits :Summary
The Team Member enhances the theater experience by providing universal coverage and assistance to Emagine guests through identifying and recommending appropriate products, solutions and services that will improve their overall movie entertainment experience.
Essential Duties and Responsibilities
- Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, well informed, and are able to choose from a variety of options.
- Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
- Identify and recommend additional concession and seating offerings to enhance the overall movie entertainment experience for our guests.
- Accurately process and disburse cash and credit card transactions to ensure a quick and efficient payment processing experience.
- Monitor individual theater environment and enforce Emagines Code of Conduct so guests enjoy a relaxing, safe and enjoyable entertainment experience.
- Monitor and maintain food and beverage quality to ensure guests are served quality products that enhance their Emagine experience.
- Monitor and maintain restrooms, lobby and theatres to ensure a comfortable and clean experience for all patrons.
- Other duties may be assigned.
- Team Member functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
- Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
- Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
- Good working relationships and coordination exist with other team members and management.
- Company sales goals are consistently met and promotions are supported.
QUALIFICATIONS
Education and / or Experience
High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
Computer Skills
Basic computer skills
Performance Measurements
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate to loud.