Senior Account Director, Key Accounts

We’re hiring a Senior Account Director to join our growing Key Account Management division at EMARKETER (Insider Intelligence), the leading provider of research focused on digital transformation. 

As a Senior Account Director on our Key Accounts team, you will focus on ensuring customer success, retention and growth, while constantly looking for opportunities to broaden client relationships within some of our largest accounts. A Senior Account Director’s client book is composed of the world’s largest brands and media players. A successful Senior Account Director is a proactive problem solver with a dedication to client success and a strong sales acumen.

• Committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.
• A strategic problem solver and negotiator who understands clients’ needs and always figures out a way to make it work. You think creatively to relieve pain points and circumvent obstacles to hit goals.
• A confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, or over email. You have an affinity for navigating difficult conversations and can hold your ground in negotiations.
• A results driven and a tenacious go-getter who’s excited by new challenges and stays positive in the face of adversity. You expect yourself to hit - if not exceed - your goals and know how to make it happen.
• A sales minded professional with an aptitude for building long-term relationships. You’re always looking for ways to optimize.

• Work with clients to align on desired outcomes and set mutual goals
• Set external account priorities while articulating internally how client needs translate to the annual strategy
• Maintain consistent communication with key client contacts and advocates while eliciting feedback from product users
• Develop relationships with new client stakeholders and advocates in order to renew and grow accounts
• Expand existing relationships to the C-Level
• Identify growth and upsell opportunities through user band expansion, new products sales and new division opportunities
• Create, execute and adapt proactive client strategy to achieve goals
• Develop a pipeline, forecast outcomes and provide regular internal updates

• Successful enterprise sales experience working with key clients and growing their accounts
• Proven success renewing and upselling business in a client focused role and consistently exceeding sales quotas
• Experience selling to multiple stakeholders and/or managing and renewing a book of global accounts
• Aptitude and eagerness to form senior level relationships across client organizations
• Prior expertise in subscription research, SaaS, and working with Brands is preferred

• Base salary: $125,000-150,000 (dependent on skills & experience)
• Competitive commission plan
• Medical, health & vision
• 401k plan with match
• Additional benefits including commuter benefits, phone reimbursement, gym membership discounts etc.

At EMARKETER, we value flexibility and understand everyone's situation is different. For that reason, we are open to hiring either fully remote or in office employees.

If this sounds like your dream job, please apply online and tell us why you're a great addition to our team.

Please note that for all positions at Insider Intelligence, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.

About EMARKETER:

EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.

At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. Insider Intelligence is committed to corporate transparency through regular business updates and an always-open line of communication. Our employees embody our core values of effectiveness, curiosity, excellence through iteration, efficient communication, and diversity and inclusion.

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Salary : $125,000 - $150,000