Demo

Attendance Coordinator

Embark Behavioral Health
Bakersfield, CA Full Time
POSTED ON 1/13/2025 CLOSED ON 1/26/2025

What are the responsibilities and job description for the Attendance Coordinator position at Embark Behavioral Health?

Overview

The Attendance Coordinator is a member of the Revenue Cycle Management team and reports to Shellie See, Utilization Review Director.  The mission of Embarks’ Attendance Coordinator is to first seek to understand the core purpose, values, culture, norms, and processes of Embark.   To support the department, the Attendance Coordinator is responsible for reviewing chart notes in the EHR system, summarizing activity, and entering attendance into the insurance billing software. The purpose of the review is to ensure all services rendered are captured, quantified, and revenue is maximized.   Timeliness is important to ensure accurate revenue recognition, prompt submissions of claims to the respective payors, and ultimately reimbursement for the services rendered. 

 

The Attendance Coordinator will have an onboarding period to orient to the industry, managers, and people and is to continually have a, “seek to understand before being understood” mindset, especially during the onboarding period.  The Attendance Coordinator is someone who strives to serve and help others.  This is critical while working to collect, from both payers and the private sector, for the services rendered and to-be rendered.  It positions the individual to assist our service partners to meet the needs of referents, parents, employees, and students in an evolving market. 

 

Once fully on-boarded, the Attendance Coordinator will also prioritize program culture and norms, build upon, and optimize systems and processes, build upon payor, and program leader relationships, and optimize the financial performance of the company.   

 

Pay Rate: $19.00 - $20.00/hour

Responsibilities

Culture/Employee

  • Learn and develop competency in the Embark culture, norms, systems, and processes within the first 90 days as outlined on the onboarding plan.
  • Learn and develop competency in the Behavioral Health culture, norms, systems, and processes within the first 90 days as outlined on the onboarding plan.
  • Identify key stakeholders and develop working relationships.
  •  

    Outcomes

  • Ensure effective and prompt review of chart notes to quantify services rendered.
  • Ensure daily cadence with the programs for correction of incomplete chart notes.
  • Ensure entry of attendance into Avea Office for prompt hand-off to the billing team for claim submission to the respective payor.
  • Upon mastery of the manual process work to create data extracts from Best Notes and uploads into Avea Office.
  •  

    Customer Service

  • Ensure timely and accurate responses to UR, billing, and program inquires as related to notes and attendance.
  • Ensure assigned customers are taken care of in a timely manner and utilize centralized email protocols effectively.
  • Provide regular, solid feedback to program leaders on account issues. Engage in regular meetings, minimum monthly, with program leaders to improve customer service.
  •  

    Operations/Systems/Compliance

  • Become proficient in the use of Best Notes as it relates to the Attendance Coordinator role.
  • Become proficient in the use of Avea Office as it relates to the Attendance Coordinator role.
  • Provide feedback on existing practices to drive continuous process improvement within the systems used.
  • Qualifications

    • High School/GED required, Associate degree preferred
    • HIPAA Certification required upon employment
    • Ability to maintain confidentiality in compliance with HIPPA Guidelines
    • Familiarity with medical terminology, diagnostic terms, and treatment modalities.
    • Working knowledge of Windows-based applications, including Outlook, Word and Excel
    • Strong and professional communication skills
    • Patience and ability to manage stress and maintain confidentiality
    • Strong written and verbal communication skills
    • Exceptional organizational skills and attention to detail
    • Self-starter, self-sufficient, self-confident leading to an ability to create a system for medical records and communication with Embark families in multiple programs

    Embark Behavioral Health is a unique organization comprised of extraordinary programs dedicated to bringing the current all-time high rates of adolescent anxiety, depression, and suicide to all-time lows within the decade while becoming the most recognizable, respected, and valuable behavioral health organization in the world.  

    Embark is a leading network of clinical and therapeutic programs (residential treatment centers, young adult transition programs, outpatient centers, addiction treatment facilities, wilderness therapy programs, support services, and more) that offer a comprehensive set of services that run the span of acuities, ages, and services.  All programs offer state-of-the-art therapeutic interventions, lead the way in quality standards, deliver measurable outcomes and are all tied together via a shared set of core values (empathy, service, trust, growth, and results).

    Benefits

    • Professional growth opportunities driven by cutting-edge srategies and training, guided by exceptional leaders
    • Comprehensive benefits, including health, vision, and dental insurance with substantial company contributions, matched 401k plans, life insurance, long-term disability coverage, ample paid time off, company holidays and company maternity leave
    • PTO accrual schedule
    • Join a team of nationally recognized industry leaders who provide you with a framework of training, support, and long-term advancement opportunities
    • A strong culture that embraces that core values of empathy, trusting relationships, service, growth, and results

    Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.

    Salary : $19 - $20

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