What are the responsibilities and job description for the Front Desk Agent / Guest Services position at Embassy Suites by Hilton San Rafael Marin County?
Excellent opportunity to "WOW" guests!
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people!
What you will be doing
You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.
Requirements
- Respond To Guest Inquiries And Resolve Issues And Complaints In A Timely, Friendly And Efficient Manner.
- Respond TO Guest Inquiries And Requests In Resolving Guest Complaints.
- Uphold The Highest Standards Of Cleanliness, Sanitation, Safety, And Conduct.
- Ensures Proper Communication Within The Department And Other Departments.
- Prepare Performance Reports Related To The Front Office Operations As Needed By The Front Office Manager.
- Ensure That All Hilton Standards Are Met On A Consistent Basis.
- Ensure That Reward Standards Enrollments Are Met Each Month.
- Excellent Computer And People Skills.
- Hilton OnQ or PEP Experience Preferred, Not Required.
- Must Have Flexible Availability For Am, Pm, Nigh Audit Shifts, Including Weekends And Holidays.
- Basic Reading, Writing And Math Skills.
- Other Job Duties As Required By Management.
Education & Experience
High school diploma or general education degree (GED); or equivalent combination of education and experience.
One to three months in related experience and/or training.
Our Associates Love
- Amazing opportunities for career advancement across HVMG
- Flexible full-time and part-time schedules
- Up to 40% earned wages paid BEFORE payday with PayActive
- Paid Time Off (PTO) and Paid Holidays
- Full Healthcare Benefits (including medical, dental, and vision coverage)
- 401k Retirement Plan with a guaranteed 4% match and no vesting
- Hotel and Food and Beverage Discounts and Perks
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
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