What are the responsibilities and job description for the Group Rooms Coordinator position at Embassy Suites Hotel Chicago O'Hare IL?
Description
This individual will be responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to hotel standards.
Requirements
- Maintains high standards of confidentiality of all client files and information.
- Handle high volume of phone calls
- Handle guest room reservation requests and confirm reservations using our systems and applications
- Answer questions regarding their reservations by phone, e-mail or chat
- Act as a resource to front desk agents needing assistance with hotel reservations
- Ensure proper communication between Reservations and Front Desk regarding hotel availability, room status, inventory, and blackout dates.
- Responds to all guest reservation request in a courteous, timely and friendly manner
- Assist with inquiries regarding hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Coordinate with Sales Manager group's arrival process
- Responsible for reviewing reservations reports for complete accuracy to minimize mistakes
- Coordinate with the third party vendors for any availability, rate or booking integration issues.
- Update No-shows and cancellations on all OTA's * Verify all reservations to ensure accuracy in the systems.
- Understand and enforce hotel and company credit policies to ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
- Process deposits, no-show and cancellations as per the hotel policy and procedures.
- Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems.
- Complete any tasks your supervisor/manager instructs you to complete.
Excellent Benefit Package including Vacation, personal days, holiday pay, free parking, hotel discounts, 401K, medical and dental
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