Student Recruitment Counselor

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 20,195 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University - Worldwide is currently accepting applications for a Student Recruitment Counselor position in the Department of University Enrollment Management. The Student Recruitment Counselor (RC) is primarily responsible for recruitment, outreach, public relations, and prospect communications to meet enrollment goals for their designated division.

Essential Job Functions and Duties:

• Maintain contact with prospective students and leads through phone, email, Salesforce (CRM), and Marketing materials to provide career and/or pre-college counseling.

• Assist with program and campaign-related initiatives to enroll prospective students.

• Manage daily scheduled appointment leads and Virtual Information Sessions (as scheduled).

• Assist International prospects to include recruitment and marketing efforts.

• Maintain current body of knowledge related to admissions, degree curriculum, policies and procedures, financial aid, and veteran's benefits.

• Be familiar with residential campus offerings and admission information.

• Represent the University professionally, ethically, and accurately when interfacing with all internal and external customers.

• Receive and manage inbound calls, LiveChat, SMS, and/or emails from prospective students following established policies and procedures to coincide with turn time goals.

• Daily engagement and processing of university submitted inquiries and manage daily email cases.

• Serve as a brand ambassador in messaging and public relations functions of the University.

• Participate in appropriate events to establish contacts, promote programs, and recruit students and faculty.

• Foster relationships with appropriate contacts to include, Education Service Officers (ESO) (where applicable), Human Resource Managers, Training Managers, and Enrollment/Marketing liaisons, as applicable.

• Work closely with Student Recruitment leadership to ensure coordination of all recruitment and admissions activities.

• Ensure that all University policies and procedures are followed.

Please note that due to staffing needs, this position is open to all candidates currently residing in, or planning to relocate to all states within the United States, with the exception of the following states:

California

Washington

Maine

New York

Oregon

Colorado

Required Qualifications:

• High school (or GED)
• 1-3 years related professional experience.

Required Skills, Knowledge, and Abilities

• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
• Excellent customer service skills.

Preferred Skills, Knowledge, and Abilities

• Marketing/advertising experience.
• Prior experience in higher education administration, marketing, and/or counseling.
• Aviation experience.

Driving and Background Requirements:

Due to the driving requirement s associated with this role, qualified candidates must have a clean driving record, and a valid state driver's license. Each candidate has to meet the University's standards for approved drivers. Unacceptable driving records may include the following (for three years from the date of each occurrence):

• More than 3 moving violations and/or accidents in three years.
• More than 2 moving violations and/or accidents in any year.
• A major conviction in the last three years, including (but not limited to) driving while intoxicated, leaving the scene of an accident, reckless driving, and/or homicide or assault by motor vehicle.