What are the responsibilities and job description for the Service Order Dispatcher (SW5) position at EMCOR Government Services, Inc.?
About Us:
EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.
Job Title: Service Order Dispatcher in Washington, D.C.
Essential Duties and Responsibilities:
- This position receives, records PM and Work order tickets in the GSA Maximo system, and distributes work orders and preventive maintenance tickets to service crews.
- Receives customer requests for service records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crews.
- The Service Order Dispatcher calls or writes to the customer to ensure satisfactory performance of service, keeps record of service calls and work orders.
- Dispatches work orders and relays messages and special instructions to mobile crews and other departments using radio or cellular phone equipment.
- Processes timesheets and prepares Purchase request forms for entry into JD Edwards accounting system.
Qualifications:
- Computer experience, Microsoft Products, Excel, Word, PowerPoint, Internet, Email.
- Maximo experience preferred but not required.
- JD Edwards Accounting experience preferred but not required.
- Customer friendly and able to speak clearly and answer the phone / radio, communication devices.
- Preferred experience in Facility Management.
- Must be able to acquire a GSA Public Trust Clearance (HSPD-12)
EMCOR Government Services requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a complete COVID-19 vaccination. EMCOR Government Services is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer - Veterans/Disabled.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
