Customer Service Assistant

Job Title:  Customer Service Assistant
Company: Core X Plug
Location: Atlanta, GA

About Core X Plug:

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description:

The Customer Service Assistant at CORE X PLUG provides frontline support to customers, addressing their inquiries and resolving issues in a timely and professional manner. The ideal candidate will possess excellent communication and problem-solving skills, ensuring customer satisfaction by delivering high-quality service.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate information about products and services
• Assist customers with order processing, tracking shipments, and handling returns or exchanges
• Address customer complaints and troubleshoot issues to ensure resolutions that align with company policies
• Maintain up-to-date knowledge of products and services to effectively assist customers
• Document customer interactions and feedback in the company's CRM system
• Collaborate with other departments, such as sales and shipping, to resolve customer concerns
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service
• Assist in preparing customer service reports and analyzing feedback for process improvements
• Support the customer service team with administrative tasks as needed

Qualifications:

• High school diploma or equivalent
• 1-2 years of experience in a customer service or support role is a plus
• Excellent verbal and written communication skills
• Strong interpersonal skills with a customer-focused attitude
• Proficiency in Microsoft Office Suite (Word, Excel) and customer management software (CRM)
• Ability to handle difficult situations with patience and professionalism
• Strong problem-solving skills and attention to detail
• Ability to multitask and manage time effectively
• Ability to work independently and as part of a team

• Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off (PTO) and holidays
• Professional development opportunities
• Employee wellness programs