Calltaker/Dispatcher

Have you ever thought about working in the Emergency Medical Services industry? Do you thrive in fast-paced environments and are you motivated by making a difference? Are you a customer service rock star that has awesome communication and technical skills?!
If you answered yes to any of those questions, join our Communications Center as a Calltaker/Dispatcher. We will equip you with the training, education, skills, and support you need to be successful in today's ever-changing healthcare environment.
Excellent communication, organizational, and customer service skills are essential to effectively communicate time-sensitive and urgent information to the appropriate units. You'll be a problem solver! - Adaptability is key in order to provide the best experience to our patients and healthcare partners.
Salary Details:
The starting salary for this position is $44,468 with opportunities for quick promotions and increased salary. Starting compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may change from the amount shown. We offer a competitive total rewards package, which includes generous PTO, 403(b) match, healthcare coverage, and a long list of other benefits like pet insurance!
Essential Duties:

• Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication

• Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location

• Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols

• Refers citizens' non-emergency calls to the appropriate agencies

• Relays information and contacts appropriate agencies or personnel to resolve routine problems

• Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls

• Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire

• Utilize Computer Aided Dispatch program to verify callers location

• Operates dispatch monitoring and activity consoles and equipment

• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

• Answering and processing of after-hours contracted services

• Utilization of online programs for requests for transportation

Work Environment:

• Sitting for prolonged periods of time

• Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations #CB

Equal opportunity and affirmative action employer of F/M/Disability/Vets

Emergent Health PartnersRequired Qualifications

• High school diploma or G.E.D. required.

• 1 years of experience in administrative support, customer service, emergency communications, or in a fast paced multi-discipline environment.

• Must pass the Critical applicant screening process.

• Must possess strong keyboarding skills, ability to multitask, attention to detail, and memory recall

• Valid Driver's License

• Must be able to provide proof of eligibility to legally work in the U.S.

• EMS and/or fire dispatch experience preferred but we will train

• Must be able to pass a company sponsored drug screen and physical

Job Type: Full-time

Pay: From $44,468.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $44,468