What are the responsibilities and job description for the Patient Access Manager position at Emerus?
About Us
Emerus is the nation’s first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus’ leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus’ distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.
Position Overview
The Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician.
Essential Job Functions
- Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
- Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
- Ensure the accuracy and completeness of daily registrations
- Compile, analyze, and report data for Patient Access quality measures
- Ensure collection of payments and cash drawer reconciliation
- Prepare and make weekly deposits
- Prepare work schedules and payroll to accommodate budget and allotted FTEs
- Effectively communicate and maintain working relationship with the registered dietician
- Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician
- Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed
- Interview, hire, train, evaluate, and counsel patient access team members
- Provide continuous training for and communicate changes to existing employees
- Ensure all personnel policies are followed
- Work closely and professionally with regional and corporate partners on special projects
- Provide focused education and training for patient access team members around point of service collections
Other Job Functions
- Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp
- Distribute mail appropriately
- Order office supplies as needed
- Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
- Notify appropriate contact of any malfunctioning equipment or maintenance needs
- Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month
- Attend staff meetings or other company sponsored or mandated meetings as required
- Perform additional duties as assigned
Basic Qualifications
- Requires a High School Diploma or GED
- A four-year degree in business or healthcare highly preferred
- A minimum of five years patient registration and insurance verification experience in a health care setting is required
- In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences
- Emergency Department registration experience, strongly preferred
- Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required
- Basic understanding of medical terminology
- Knowledge or previous experience using EMR, required
- Excellent customer service
- Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
- Position requires fluency in English; written and oral communication
