Client Benefits Coordinator

Job Summary

Manage and coordinate client benefits and complete the required Social Security reporting. Resolve issues on client benefits as needed.

Emmaus Core Values

Core Values: Customer Centered, Integrity, Initiative, and Collaboration.

All employees are expected to advocate for the best interest of Emmaus clients and demonstrate Emmaus’ Core Values in all aspects of their job.

Key Responsibilities

• Apply for Emmaus to become payee of benefits as needed. Coordinate with Client Services and client guardians to obtain necessary information for application. Track progress and follow up as needed.
• Accurately process Social Security annual payee reports. Complete monthly Social Security beneficiary reviews with Social Security agents when requested. Process other disability reports as requested by Social Security by due dates.
• Process client benefits and all other payments received for client accounts. Verify monthly client benefit funds making note of changes. Resolve any issues as needed with Social Security.
• Accurately prepare bank deposits and enter cash receipts into MIP accounting system within assigned timelines.
• Work closely with the local Social Security field office to report various events that might affect benefit eligibility for a client.
• Maintain current knowledge on Social Security processes related to Organizational Representative Payees.
• Organize and maintain current and historical client paperwork and records.
• Other duties as assigned.

Standard - Demands of the Job

• Able to perform functions described in key responsibilities.
• Able to operate standard office equipment including but not limited to a laptop, cell phone, fax machine, printer, and copier.
• Able to work independently and able to meet multiple competing deadlines and priorities.
• Able to maintain organized records with accuracy with a high attention to detail.
• Able to appropriately and effectively assist individuals during crisis or emergency situations.
• Able to work primarily in the office with the possibility of remote work a day or two a week, depending on mail volume and deposits.
• Able to complete the required training as defined in the Emmaus Employee Training Curriculum, within the Emmaus timeline including but not limited to successful completion of annual Emmaus training or other job- related training.

Job Requirements/Desired Education and/or Experience

• High school diploma or equivalent required.
• Intermediate knowledge of MS Excel and Word required.
• Strong communication, organizational, and interpersonal skills required.
• Strong math and analytical skills required.
• 2 plus years of basic accounting-related experience or experience in a not-for-profit human services field with a strong foundation in financial recording-keeping, budgeting and financial analysis required.