What are the responsibilities and job description for the Director, Revenue Cycle Arrivals position at Emory Healthcare?
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, and leadership programs
- And more
Description
Overview:
- The Director of Revenue Cycle Arrivals is responsible for the operational management, and performance improvement of patient access operations across a multi-hospital health system, including affiliated outpatient clinics, imaging centers, and emergency departments.
- This position ensures that access functions; including scheduling, registration, insurance verification, pre-authorization, financial counseling, and point-of-service collections are executed with a high degree of accuracy, customer service, and compliance.
- The Director will drive enterprise-wide standardization and integration of workflows, leveraging best practices and technology, to improve patient experience, team member engagement, and policy compliance.
Primary duties and responsibilities:
- System Standardization: Develops and implements consistent workflows, policies, and performance standards across all hospitals and care sites to ensure equitable and efficient patient access to care.
- Patient Experience Improvement: Implements patient-first service models, reducing wait times and improving transparency and communication at every point of access across all work units.
- Revenue Cycle Optimization: Ensures accurate and timely front-end processes that support downstream revenue integrity, including verification, authorization, and point-of-service collections.
- Education Training: Identifies training and education needs to improve operational performance and reduce front end denials.
Travel: Less than 10% of the time may be required.
Work Type: Hybrid employee - splits time between working remotely and working in the office.
Minimum Required Qualifications:
- Education - Bachelor's degree in Business Administration, Healthcare Administration, or related field
- Experience - 5 years minimum experience with at least 5 years in a management position
Knowledge, skills, and abilities (required):
- Expertise in hospital patient access operations; patient experience software Epic experience in access, reporting Proficiency in workflow design
Preferred Qualifications:
- Education - Master's Degree in Business Administration, Healthcare Administration, or related field
- Experience - 10 years minimum experience with at least 7 years in a management position
Knowledge, skills, and ability requirements (preferred):
- Epic certification in Access or Billing applications NAHAM certification
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
