What are the responsibilities and job description for the Service Desk Analyst position at EMPIST?
Service Desk Analyst
Hybrid - Chicago, IL
Mon/Friday - Remote
Tues/Wed/Thurs - Office
We are looking for a bright, motivated, and detail-oriented Service Desk Analyst who can provide technical support to a demanding and diverse range of customers from different industries.
What you’ll do:
The Service Desk Analyst provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory knowledge. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required. The ideal candidate has a do-whatever-it-takes mentality and is extremely personable and customer-centric.
Duties:
- Troubleshooting user and system problems over the phone and with remote control technologies as a member of our front-line support
- Ability to work in a team environment
- Proactive technical support services through the use of automation
- Involvement in strategic planning of clients’ use of IT
- Accurate documentation of all activities conducted
- Build upon and enhance the EMPIST Knowledge Base
- Ability to manage, maintain, troubleshoot and support our client's networks, equipment, software and services
- Ability to learn quickly and adapt to changing requirements
Requirements:
- Bachelor’s degree in computer science or related field/or working toward it
- 6 months of IT Help Desk experience
- Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10 and Mac OS a plus
- Experience with Microsoft Office Products
- Remote Desktop Services
- Ability to assess issues and provide timely resolution.
- Microsoft Certification
- Experienced in remote desktop support
- Excellent organization and customer service skills
- Excellent verbal and written communication skills
- Desire to be helpful in any situation
- Strong motivation, self-direction, commitment and integrity
- Ability to multi-task with solid analytical and problem-solving skills
- Ability to work independently and be in an on-call rotation.
This is a full-time technical position with full benefits including Medical, Dental, Vision, and 401K Match, plus we set up a career track tailored to each individual engineer and we pay for your certifications to complete that track.
We offer the opportunity to work with a friendly team, grow in this role and develop upon the current skills you already have. You will be working with team members located in the US and GR and supporting MSP customers throughout the US and around the globe!
EMPIST is a full-service technology firm, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business, but of our employees, too. We are a 24-year old company with locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road, and European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 9 out of the last 10 years which recognizes the fastest-growing, privately-held businesses across the nation. We were also chosen as one of the 501 most influential MSPs in the world (currently #74th in 2023) joining the MSP Mentor 501 list for 10 straight years.
Salary : $50,000 - $55,000