What are the responsibilities and job description for the IT Help Desk position at Employer Flexible?
IT Help Desk (Junior to Mid-Level)
Employment Type: Full-Time
Location: Houston, Texas (Hybrid Workforce, in Office Tuesday-Thursday)
About Employer Flexible:
Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue, production, and growth by offering comprehensive services in human resources, payroll administration, employee benefits, and information technology. Founded in 2003 and based in Houston, Texas, Employer Flexible combines intuition with expertise to make a tangible impact on what matters most to our clients' organizations.
Job Summary:
We seek a motivated Help Desk Technician with 2-3 years of experience in computer hardware and networking to join our growing IT team. In this role, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, manage assets, and track hardware. This role is about helping people, so you'll need excellent communication skills and the ability to juggle a few things simultaneously.
Key Responsibilities:
Respond to end user support tickets and troubleshoot hardware and software issues (remotely and on-site).
Set up, maintain, and support laptops and peripheral equipment.
Troubleshoot hardware, software, and basic network-related problems.
Assist with user onboarding and offboarding in Active Directory and other systems as well as new hire IT orientation.
Asset tracking and management - including auditing endpoints, maintaining hardware stock, and managing conference room hardware.
Coordinate hardware rotation and ensure endpoint maintenance.
Maintain accurate documentation of support requests, troubleshooting steps, and resolutions.
Collaborate with team members to improve IT processes and enhance user experience.
Stay up to date with the latest technologies and best practices in IT support.
Qualifications:
2-3 years of experience in IT support or help desk roles.
Strong knowledge of computer hardware (laptop, printers, etc.) and basic network troubleshooting.
Familiarity with operating systems such as Windows, and Mac OS.Basic understanding of network protocols (TCP/IP, DNS, DHCP, etc.).
Experience with Active Directory and ticketing systems (JIRA or similar platform is a plus).
Excellent problem-solving skills and attention to detail.
Strong communication skills and customer service orientation.
Ability to prioritize and manage multiple tasks in a fast-paced environment
Education and Certifications:
CompTIA A , CompTIA Network , CCNA certifications or equivalent (strongly preferred)
Associate's or Bachelor's degree in Information Technology or related field (a plus)
Why Join Us?
- Work with a company that values innovation and efficiency, offering opportunities for personal growth and career advancement.
- Be part of a supportive and diverse team environment that fosters professional development.
- Enjoy a competitive benefits package including healthcare, 401(k) plans, and generous paid time off.
- Engage in meaningful work that directly impacts the success and growth of businesses