Onboarding Ambassador

Location: Hybrid - Houston, Texas, United States

Posted: May 27, 2025

Job Type: FULL TIME

Req# 4467

Human Resources

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

This role ensures a world-class onboarding experience by partnering across departments to help new hires integrate into the company’s culture, feel welcomed, and build the foundation for long-term success. As an Onboarding Ambassador, you will create powerful first impressions, offer personalized guidance, and provide meaningful connection points that empower new team members to achieve early performance milestones and build strong, lasting relationships. Join us in our mission to help 300 million people live healthier, happier lives by cultivating a workplace where people feel inspired, supported, and able to do their best work from the very beginning.

Duties And Responsibilities

• Delivers a world-class onboarding experience through customized support, orientation programming, and strategic alignment with team goals to ensure smooth integration from preboarding through the first 90 days.
• Serves as a dedicated guide and trusted resource to new hires, offering personalized support, advice, and encouragement to help accelerate ramp-up and performance.
• Supports the coordination and facilitation of targeted, compliance and role-specific training programs, ensuring new hires receive the necessary tools to excel while tracking their progress and optimizing learning experiences.
• Creates early connections to help immerse new hires into Empower’s culture, building community, and facilitating introductions with key team members and leaders.
• Champions continuous improvement by assisting with the collection and analysis of onboarding feedback and proactively recommending enhancements to the employee experience.
  
  

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge And Skills

• Strong interpersonal communication and relationship-building skills, with the ability to foster trust, motivate others, and deliver a human-centric onboarding experience.
• Proficiency with tools such as Microsoft Office Suite and Teams.
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

Experience and Qualifications

• Minimum of 2 years of experience coordinating new hire onboarding programs, ideally within a high-growth or rapidly evolving organization.
• Requires a Bachelor’s degree in business, human resources, organizational development, or a related field.
• PHR preferred; SHRM-CP strongly preferred.
  
  

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/