Patient Care Representative

JOB DESCRIPTION

Job Title : Patient Care Representative - Valhalla, New York (Westchester Medical Center)

Job Code : TY05047

Pay Grade : 07 Exempt (Y / N) : No

Reports To : Patient Care Supervisor

Date Revised : 9 / 14 / 2023

Hourly Wage : $18.00 an hour

Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)

Summary :

Providing both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and / or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.

Main Duties and Responsibilities :

• Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients / parents, guarantors, third-party representatives and the general public.
• Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
• Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
• Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
• Provides accurate summary of personal productivity to Supervisor on a daily / weekly / monthly basis.

Minimum Qualifications :

Work Environment :

Physical Requirements :

Salary : $18