What are the responsibilities and job description for the Service Technician position at EMT International?
Job Description
About Us: At EMT International, we’re passionate about delivering innovative, market-driven, high-quality products for the printing, packaging, and label industries through excellence in engineering, manufacturing, and customer service. With over 85 years of experience, we have honed our knowledge in providing reliable finishing solutions to meet the equipment needs of our customers.
What We Offer: Our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated, and where we support not only your professional development, but also your personal wellbeing.
Work-life Balance
The Service Technician is responsible for equipment installation, troubleshooting and repairs at customer facilities, domestically and internationally. Other responsibilities include supporting customers remotely over the phone and computer, working in-house helping with testing, fabrication, and assembly of machines, and assisting with business analysis.
About Us: At EMT International, we’re passionate about delivering innovative, market-driven, high-quality products for the printing, packaging, and label industries through excellence in engineering, manufacturing, and customer service. With over 85 years of experience, we have honed our knowledge in providing reliable finishing solutions to meet the equipment needs of our customers.
What We Offer: Our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated, and where we support not only your professional development, but also your personal wellbeing.
Work-life Balance
- 10 paid holidays
- Paid vacation
- Work from home options
- Flexible work schedules
- Clean, safe working environment
- Health, Dental, Vision and Life Insurance
- Short and Long-Term Disability
- 401(k) with company match
- Employee Assistance Program (EAP)
- Monthly wellness activities
- Sporting events such as baseball and hockey games and bowling and golf outings
- Anniversary and retirement celebrations, service awards, new hire welcomes
- Community fundraisers, charitable events, and volunteering
- Open communication and feedback
- Leverage each other’s strengths!
- Transparency of information
- Share knowledge & learn from each other.
- Tuition reimbursement and career development opportunities
The Service Technician is responsible for equipment installation, troubleshooting and repairs at customer facilities, domestically and internationally. Other responsibilities include supporting customers remotely over the phone and computer, working in-house helping with testing, fabrication, and assembly of machines, and assisting with business analysis.
- Machine installations at customer facilities.
- Machine troubleshooting and repair at customer facilities.
- Stay technically prepared to answer questions regarding equipment.
- Participate in meetings including machine testing, equipment shipment, and technician preparation.
- Review SOW (statement of work) and other documentation for discrepancies, bring to the attention of project manager.
- Assist with service & support calls and remote support when in the office.
- 70-80% domestic travel required, international travel available.
- Excellent technical, mechanical, and electrical aptitude and experience.
- Excellent troubleshooting skills and experience.
- 3 years of Service Technician experience preferred
- 3 years of experience utilizing mechanical/technical skills.
- Associate degree in electrical-mechanical or a combination of education and experience will be considered.