What are the responsibilities and job description for the Patient Experience Director position at Encompass Health?

Job Description

Using independent judgment, the Program Director organizes, develops, directs, and supervises all aspects of a program which includes operations and patient care provided by the program, in accordance with current applicable federal, state, and local standards, regulations, and guidelines to assure that the highest degree of quality care is rendered at all times. In addition, the Program Director :

Requires effective supervisory skills along with good communication skills for interdepartmental relationships.
Is responsible for staffing and scheduling to provide adequate coverage for patient services provided by the program
Serves on the administrative staff and is a representative of the program in the hospital meetings.
Is responsible for the preparation and monitoring of financial and budgeting concerns for the program.
Maintains open and an on-going communication with the Chief Nursing Officer and Director of Therapy Operations to ensure patient, staff, and business needs are met.

The Program Director is responsible to help create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance and being responsible for the operation of the department, measurement, assessment and continuous improvement of the department's performance.

Why work for us? To attract and retain the best professionals, we offer a comprehensive and competitive Benefits package that includes medical, dental, vision, 401(k), college savings plan, employee assistance program, pre-paid legal plan and much more. For more information on available Benefits, please click here.

Who are we? We are the nation's leading provider of rehabilitative services with over 100 acute rehabilitation hospitals in 26 states, includnig Puerto Rico! Depending on the hospital location you will have the opportunity to work in a 30-200 bed acute rehabilitation hospital providing quality care through a large group of healthcare professionals such as : Therapists, Neuropsychologists, Nurses, Pharmacists, Medical staff as well as non-clinical professionals all dedicated to returning our patients to the highest level of functioning possible. With an average of 80% of our patients returning home, we are proud of the work we do. You could work anywhere, why not come to work knowing you are making a difference in someone's life! Learn more about being part of this successful team!

Job Code : 100023

Qualifications

License or Certification :

As required by the state requirements for the program or the discipline.

Six Sigma Certification preferred.

Education, Training and Experience :

Bachelor's degree

Additional training with a Master's or Doctor's degree in either a professional or management area is preferred.

Minimum five years of healthcare experience with two years in management is required.

Quality and proven process improvement experience required.

Physical Requirements :

Good visual acuity and ability to communicate

Ability to lift, lower, push, pull and retrieve objects weighing a minimum of 30 pounds of medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing and / or pulling are undertaken which exceeds these minimum requirements.

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Patient Experience Director

What are the responsibilities and job description for the Patient Experience Director position at Encompass Health?

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