Customer Solutions Specialist

Customer Solutions Specialist - Remote

See What We're All About

Encompass is one of the country's largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York and Nevada, we stock parts from 250 world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.

We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.

We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won't experience the typical office lifehere;we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• The Encompass Family - check outto become a part of it!
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code

• All the traditional benefits like health insurance, life, short- and long-term disability- we care about yourwellbeing!
• 401k/401k match, andpaidtime away -we'd love you to stay with us forever!
• Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
• Remote work schedule (Monday- Friday 9:30 am - 6:00 pm)

The Jobat aGlance

As aCustomerSolutions Specialist,you will deliverthe best possible experience for ourcustomers. Serving as the friendly voiceand trusted resourceof Encompass,you will bein constant communication with customers,andsupporting them throughout the entire ordering process. If youthriveat building strong relationships with customers by displayinghigh energy,havegreat attention to detail, andhave apassion to go above and beyond - We want to meet you!

A Typical Day

• Proactivelyrespondto product/service inquiries via telephone, email or fax.
• Accuratelyplaceand processorders per Customer Service Representative guidelines.

• Recognizeand act on the opportunity to up sell additional products and services to customers.
• Follow-up on outbound calls, assigned cases and quotes in a timely manner.
• Follow up on all open quotes and unresolved customer inquiries.
• Properly and accurately documenting all calls.

To Land This Opportunity

• You have great communication skills & you're proficient in English (verbal and written).

• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor in troubleshooting.
• You build strong customer relationships and develop loyal customers by understanding customer needs..
• You thrive working independently and efficientlyin meeting all deadlines.
• You exemplify all company policies and procedures.
• You know MS Office (Word and Excel); you may not be a master but you're on your way.

• You have a High School Diploma and/or combination of customer service experience. As well as a typing speed that averages 40 wpm.

Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.