What are the responsibilities and job description for the Assistant Community Manager position at Endeavor Communities?
Reports to: Community Manager
Position Summary: The Assistant Community Manager is responsible for assisting the Community Manager with ensuring the community generates a satisfactory cash flow, the property is maintained in accordance with Company standards and assures customer/tenant satisfaction. The Assistant Community Manager will fill in handling tasks in the property in the absence of the Community Manager.
Job Duties and Responsibilities
- Promptly answer telephone and email inquiries with the goal of obtaining an appointment to show the community to prospective residents.
- Greet prospective residents, demonstrate the features and benefits of the community, vacant homes, and amenities, explain terms of occupancy, and provide information about the local area.
- Assist with the sale of homes to prospective residents and follow appropriate protocol to obtain a holding deposit and application for occupancy or waiting list.
- Promptly follow up with prospective residents who have not yet leased to continue the lease and or sale process.
- Determine and certify the eligibility of prospective residents following governmental regulations and company procedures.
- Assist the Community Manager with all marketing and sales activities including advertising promotions.
- Pursue and collect rent payments and accurately record remittance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Prepare, submit, and maintain accurate record reports, and documents.
- Ensure confidentiality of all data in the resident files (i.e. income, credit reports, assets, etc.)
- Provide information and reports in coordination with other departments as needed.
- Conduct all activities in accordance with HUD regulations and Fair Housing requirements.
- Process move in and move out documents.
- Other duties and projects as assigned
Knowledge, Skills, and Abilities: (Knowledge, skills and abilities are the qualifications and individual needs to perform the essential functions of the job.)
- Excellent communication skills, both written and verbal
- Attention to detail
- Self-motivated and autonomous
- Knowledge of Property Management and/or MH Industry experience preferred
- Rent Manager software knowledge preferred
- Knowledge of Microsoft Office applications
- Adaptability to ever-changing needs
- Must possess a positive attitude
- Ability to be friendly and professional under all circumstances
- Must be available to work evenings and weekends as required
- Willingness and ability to present self in a neat, clean and professional manner always throughout theworkday and/or whenever present at the community
- Participate in training to comply with new or existing laws
- Comply with policies and expectations as demonstrated in the Employee Handbook
- Knowledge of OSHA and fair housing laws and regulations.
- Must possess and maintain valid Driver’s License.
- Ability to travel on occasion to visit communities for training opportunities and meetings, but extensivetravel is neither required nor anticipated.
Education: (The minimum education qualifications an individual needs to perform the essential functions of the job)
High School diploma required; associate or bachelor’s degree preferred.
Experience: (The minimum experience level and qualifications an individual needs to perform the essential functions of the job)
1 years in a customer service-related field. Property Management experience preferred.
Physical Requirements: (The duties outlined above require certain physical capabilities which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
Prolonged periods of sitting at a desk and working on a computer. Walking around the community is expected at least 1x per day with flexibility.
Work Environment: (The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job) This is an indoor position, predominately working in the office environment.