Vice President of Homelessness Response System Programs

Overview

The Vice President of Homelessness Response System Programs (VPP) is responsible for ensuring that essential components of the Homelessness Response System (HRS) infrastructure are equitably and efficiently supporting Austin/Travis County’s unhoused and service provider community. The VPP will serve as a critical member of the leadership team as ECHO moves forward with its work in Austin/Travis County toward ending homelessness. This position holds responsibility for supporting the HRS providers in the Austin/Travis County continuum, as well as ensuring that the HRS has an effective programmatic infrastructure for implementing the HRS database, Homeless Management Information System (HMIS), and ensuring effective and efficient referral pathways. The VPP will collaborate extensively with the VP of Strategy (VPS) and VP of Operations and Organizational Culture (VPO), as well as with external partners, to ensure effective support of agency and community initiatives.

Duties

• Collaborate with executive leadership to implement ECHO’s long-term vision, goals, objectives, and strategic plan.
• Attend ECHO Board of Directors meetings as the subject matter expert for HRS Programming, including making presentations to the Board and supporting the departments under you when they are called to present at board meetings.
• Oversee the planning, coordination, and execution of multiple projects simultaneously.
• Develop project plans, set timelines, allocate resources, and monitor progress to ensure projects are delivered on schedule and within budget.
• Work closely and collaboratively with the VPS to ensure that internal critical infrastructure programs are aligned with external community priorities.
• In conjunction with Executive Leadership, support the planning of an annual operating calendar and monitor the progress of annual operational goals for the programs under the VPP verticals.
• Contribute to the overall strategic planning process and provide insights on project feasibility, risks, and resource requirements.
• Hold responsibility for the development and implementation of program plans, with a focus on racial equity and centering the needs of marginalized communities. This includes ensuring that programs are aligned with ECHO's mission and goals, that they are well designed and implemented, and that they are achieving their intended results.
• Identify areas for process and programmatic improvement within the Homelessness Response Systems, including in collaboration with the Research & Evaluation department.
• Stay up to date on the latest research and best practices in HRS Program implementation. This includes attending conferences, reading journals, and networking with national colleagues.
• Advocate for ECHO's programs. In coordination with the Executive Team, these activities could include speaking to the media, writing op-eds, and testifying before city council and legislative committees about the nonprofit's work.
• Collaborate with cross-functional teams to develop and execute strategic plan goals, monitor progress towards those goals and ensure achievement of ECHO’s strategic objectives.
• Model trauma – informed leadership across the organization.
• Provide guidance and leadership to ensure that all programs are implemented in alignment with ECHO’s racial equity principles and practices, and agency values.
• Build strong relationships with internal and external stakeholders, including ECHO staff and Executive level leadership in partner organizations, to execute agency and community-led initiatives.
• Establish and maintain productive and supportive relationships with leadership staff at the City of Austin (Homeless Strategy Division, Austin Public Health, Housing and Planning Department) and with Travis County HHS leadership.
• Model advanced leadership skills within ECHO.
• Foster clear, respectful communication by offering direct, timely feedback and modeling openness to receiving it.
• Lead and support multiple internal programmatic teams. oversee timely, equitable and accessible hiring and onboarding practices. Collaborate closely with Human Resources and VPO to anticipate staffing needs, address gaps, and develop strategies that strengthen staff retention, engagement, and wellbeing.
• Provide strength-based coaching & professional development. Ensure performance management is fair, timely, and grounded in mutual accountability.
• Address performance concerns with clarity, compassion, and alignment with job expectations, policies, and programmatic work standards.
• Maintain strong knowledge of agency policies and procedures, including hiring, interviewing, and anti-discrimination practices. Ensure staff understand their rights, feel supported in asserting them, and receive timely updates on internal policy or procedural changes.
• Other duties as assigned.

• Requirements
• Minimum 10 years of combined education, work experience in the Homelessness Response System, or lived experience of homelessness.
• Minimum 5 years direct experience leading a team of people.
• Strong demonstrated track record of relationship building.
• Advanced understanding of Racial Equity and Gender Equity principles and how they apply to systems in place to serve extremely low-income households.

Pay: $110,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in Austin, TX 78704

Salary : $110,000 - $125,000