What are the responsibilities and job description for the Engineering Associate - NEXUS position at Endress+Hauser Group?
At Endress Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
Join Endress Hauser’s NEXUS program as an Engineering Associate and embark on a transformative journey to develop technical and business skills and gain exposure to different functions within the Customer Excellence department. Through a personalized 6-12-month program, participants will focus on executing functions required to support our customers and drive our business, gaining hands-on practical skills, technical skills, business acumen, and insight into our operations. You will interact with various groups learning the Sales, Service, and Projects portions of our business.
Through your NEXUS journey, participants will have access to a network of mentors, peers, and industry experts who will guide and support your continuous learning as you accelerate your career with us. Placement opportunities after successful completion of the program include a variety of roles in any of our US based locations.
What tasks will you perform?
What is the role about?
Join Endress Hauser’s NEXUS program as an Engineering Associate and embark on a transformative journey to develop technical and business skills and gain exposure to different functions within the Customer Excellence department. Through a personalized 6-12-month program, participants will focus on executing functions required to support our customers and drive our business, gaining hands-on practical skills, technical skills, business acumen, and insight into our operations. You will interact with various groups learning the Sales, Service, and Projects portions of our business.
Through your NEXUS journey, participants will have access to a network of mentors, peers, and industry experts who will guide and support your continuous learning as you accelerate your career with us. Placement opportunities after successful completion of the program include a variety of roles in any of our US based locations.
What tasks will you perform?
- Continually learn and develop skills for handling Endress Hauser tools, processes, etc. within the different teams/functions.
- Address customer inquiries and technical issues via phone, Salesforce, and email.
- Collaborate with others to provide technical support and develop solutions for customers.
- Guide customers in selecting the right products based on their needs.
- Ensure an exceptional customer experience by addressing post-sales technical questions and supporting the sales team.
- Provide ongoing communication with customers on pending quotes, addressing unresolved issues, and ensuring satisfaction.
- Undergraduate degree in an engineering or related technical field
- Internship, co-op or work experience in engineering related or customer focus role preferred
- Demonstrated leadership skills and supportive team player
- Curious and open to new challenges for innovative problem solving
- Strong verbal and written communication skills and ability to articulate clearly
- Uses understanding of customer needs to initiate solutions
- Implement customer feedback to improve overall experience and prevent issues from occurring
- Ability to read, analyze and interpret technical documents and bid specifications
- Family-owned, friendly, and highly committed company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service café, fitness center, and health clinic (in Greenwood, IN)