What are the responsibilities and job description for the Customer Service Center Specialist position at Endries?
Endries is a leading distributor of fasteners and Class-C parts serving industrial Original Equipment Manufacturers (OEM’s) and the Industrial marketplace worldwide. From its headquarters in Brillion, WI and eleven U.S. and international distribution centers, Endries provides over 500,000 SKUs to its customer base. Endries operates primarily through a vendor managed inventory model, managing C-part categories for its customers across diverse industrial end markets. Endries partners with customers through robust replenishment systems that provide products and support services which are critical to maintaining the manufacturing process.
A Customer Service Support Specialist is a professional responsible for maintaining and enhancing relationships with customers on behalf of the company. Their main objective is to ensure customer satisfaction, promote retention, and maximize sales opportunities. Some responsibilities are to manage contact with customers ensuring resolution of issues, supporting product delivery, and coordinating product orders. They will promote a work culture that represents the organization’s vison, mission, and values.
This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more. Apply today!
Responsibilities:
- Provide world class customer service
- Review appropriate reports and records to ensure bin management system is properly maintained
- Identify, source and quote parts and process related customer orders
- Review and maintain customer pricing
- Build a strong working relationship with all customer contacts
- Maintain at all times a positive mental attitude to customers and fellow associates
- Audit inventory levels inside customer facilities
- Occasionally replenish inventory in customer’s facility
- Document key events and notes in Endries CRM system
- Provide technical part information to customer utilizing internal company engineering and quality support resources
- Identify and actively pursue opportunities for continued revenue growth with existing customers
- Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements
- Grow the business portfolio on product mix with the customer
Qualifications:
- A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
- Customer Service experience
- Good analytic and organizational abilities required
- Attentive to detail
- Quick learner
- Self-motivated with a strong desire to succeed
- Excellent interpersonal and communication skills, both written and verbal
- Problem solving and decision making skills
- Technical and mechanical inclination a plus
- Occasionally lift 20-40 pounds, at times up to 50 pounds
- Proficiency in Microsoft Office products with an emphasis in Outlook and Excel
Starting wage: $19 - $23 per hour
**Actual compensation may vary depending on job-related factors which may include knowledge, skills, experience, and location.
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
Salary : $19 - $23