What are the responsibilities and job description for the IT Field & Help Desk Engineer position at Endsight?
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $31.25 - $52.88 / hour
Description
Location: Napa office (Napa, Ca) and on-site at customer sites in Napa and the Greater Bay Area.
Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?
A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team!
Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university - a place where employees come, make life-long connections with other incredible people, and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.
Benefits:
Field Work: Provides support and completes small engagements/ small projects, both remotely and onsite, for Endsight's clients. Includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
Help Desk Support: A typical day revolves around remote customer support on a variety of platforms and technologies.
Location: Napa office (Napa, Ca) and on-site at customer sites in the Greater Bay Area.
Qualifications Required:
Employment Type: Full Time
Location: Napa
Compensation: $31.25 - $52.88 / hour
Description
Location: Napa office (Napa, Ca) and on-site at customer sites in Napa and the Greater Bay Area.
Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?
A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team!
Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university - a place where employees come, make life-long connections with other incredible people, and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.
Benefits:
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Field Work: Provides support and completes small engagements/ small projects, both remotely and onsite, for Endsight's clients. Includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
Help Desk Support: A typical day revolves around remote customer support on a variety of platforms and technologies.
Location: Napa office (Napa, Ca) and on-site at customer sites in the Greater Bay Area.
Qualifications Required:
- Must have 3 years minimum Field/ Onsite Engineer or IT Help Desk experience
- Previous MSP experience is required
- Strong aptitude for Customer Service
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Respond to emergency situations effectively, maintaining poise and focus
- Certifications: CompTIA (A , Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
Salary : $31 - $53