CX & Renewals Specialist

Enghouse Interactive is seeking a highly motivated and customer-focused professional to join our team as a CX and Renewals Specialist. In this role, you will be instrumental in providing exceptional support to our B2B clients, assisting with product renewals, and fostering long-term relationships. You will work closely with our sales, support, and customer success teams to ensure a world-class customer experience.This is a remote role reporting to the Manager, CX & Renewals.

Responsibilities:

• Build and maintain strong relationships with Enghouse Systems' customers and partners, ensuring their satisfaction and addressing any concerns or issues promptly.
• Proactively manage the renewal process for existing customers. Collaborate with the sales team to identify upsell and cross-sell opportunities during the renewal process.
• Serve as a point of contact for customer inquiries, providing timely and accurate information, resolving issues, and ensuring a positive customer experience.
• Identify satisfied customers who can serve as advocates for Enghouse Systems, including case studies, testimonials, and referrals.
• Gather feedback from customers about their experiences and product usage and relay this information to the product development and customer success teams for continuous improvement.
• Analyze customer data to identify trends and opportunities for improving customer satisfaction and retention.
• Maintain detailed and accurate records of customer interactions, renewals, and support requests in the company's CRM system.
• Collaborate with the sales, marketing, and product teams to ensure a cohesive and consistent customer experience.

Qualifications & Experience:

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in customer service, account management, or renewals management.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a cross-functional team environment.
• Familiarity with CRM and Excel software and customer support tools is a plus.
• Knowledge of the software industry and customer engagement solutions is a bonus

What We Offer:

• Remote work model
• A role with exciting opportunities for growth and development
• Be part of a thriving, international company
• Enjoy a comprehensive benefits package

About Us

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video solutions, services, and contact centre software serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences built on its highly scalable platform that enables standards-based, real-time multimedia communications solutions for IP Multimedia Subsystem (IMS), service provider, enterprise, VoIP, and WebRTC applications on-premises or in the cloud. Enghouse Interactive helps transform the call centre from a cost centre to a powerful growth engine. Learn more here.

We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with us? Apply now!

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