What are the responsibilities and job description for the IT Desktop Engineer position at Enphase Energy?
- Provide support to end clients related to issues with networking, applications, software and hardware issues.
- Handle daily technical support activities on desktop support, data network and server management
- Identify and escalate priority issues per Client specifications
- Designing and implementing new network solutions and/or improving the efficiency of current networks
- Provide system administration related to user account setup, password changes, authentication and troubleshooting
- Configure and troubleshoot issues with LAN(routing and switching) and wireless
- Collaborate with network architects on network optimization
- Installing and upgrading operating systems and computer software
- Installing and maintaining hardware computers and peripherals
- Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.