Field Service Representative

Company Description

Steeped in a tradition of hydropower, American Hydro is the leading supplier and installer of large equipment for the hydroelectric industry. Currently, American Hydro is looking for a Field Service Representative to join the family at our York, PA facility. We're a tight-knit group that takes great pride in what we produce. If you are a detail-oriented, hardworking team member who is looking for a place to call home, we invite you to apply for this opening.

Job Description

The Field Service Representative will be responsible for the cost performance, schedule, and quality of a site hydro project. They will be held accountable as the primary customer interface at the site. Partake in the development of process improvements for site operations, including disassembly, re-assembly, machining, and welding operations. Authorize in resolution of personnel issues at site to include disposition of all craft labor contracted for the project.

Essential Functions Performed by the Position 

• Field Service Representative serves as primary contractual and managing contact with customers on-site during a Field Service project.
• Acts as the site superintendent and is responsible for hydro turbine and generator disassembly, field machining reassembly, alignment, and commissioning of the units.
• Responsible for managing assigned projects within budgeted cost and schedule requirements.
• Liaison between customers and the American Hydro Project Manager and Project Engineer
• Supervises assigned Field Service Technicians and Foreman and associated craft labor at a multi-shift union or non-union hydro project.
• Manages expense reporting and project expense estimating.
• Manages major subcontractors at site: Labor, Generator, Balance-of-plant, Civil Works, etc.
• Maintains and submits project documentation per the contract requirements.
• Coordinates Field Service shipping, activities, and schedules to meet Field Service and shop requirements.
• Satisfies, Quality, Safety and Environmental requirements as it relates to these tasks.

Knowledge, Skills, and Abilities

• Strong technical skills
• Strong customer service skills
• Ability to communicate with others.
• Strong planning skills is a must
• Detail oriented
• Ability to problem solve. 
• Knowledge in analyzing data and documentation
• Flexibility, active listening, conflict management, time management, delegation
• Critical thinking, people leadership

Qualifications

Required Education and Experience

• Bachelor’s Degree with one to two years related experience or equivalent combination of education and experience.

Licenses or Certifications Required

• None

Environment and Working Conditions

• Remote location indoor powerhouse is most typical, some outdoor work is required but minimal.

Travel Requirements (percent)

• 100%

Additional Information

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• health coverage for you and your family through medical, dental and vision plans
• a 401(k) plan in with a generous company match
• financial protection through disability, life, and accidental death & dismemberment insurance plans
• tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• a generous paid time off program in which the benefits increase along with your tenure with the company

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.

#IND1

Enprotech Corp and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.