What are the responsibilities and job description for the Patient Access Supervisor position at Ensemble Health Partners?
The Opportunity:
The Patient Access Supervisor supports the overall operation and is responsible for all admitting functions of the hospital. The supervisor ensures compliance with corporate policies and guidelines and completes timely evaluations of their team members. This role is responsible for reporting process and overall patient and physician satisfaction. The incumbent must be able to handle stressful situations and provide decisions using sound judgment. Must have the ability to handle multiple requests and deliver a high level of customer service, setting the example for all patient access staff. Ensures staff receive appropriate training and is responsible for the adequate staffing of their area 24 hours a day 7 days a week, including holidays.
Required Qualifications
- Bachelor's Degree in Finance, Business, Accounting, or a Healthcare-related field preferred. High School Diploma/GED
- Must pass the Certified Revenue Cycle Representative examination offered through the Healthcare Financial Management Association within 120 days of hire, unless already certified.
Experience We Love:
- 3-5 years experience in healthcare patient access or business office required.
- 2-4 years of previous management or supervisory experience, preferably in a healthcare environment, is required.
- Excellent working knowledge of the hospital revenue cycle required.
- Excellent interpersonal, verbal, and written communication skills. Uses AIDET with each encounter.
- Organizational skills and ability to prioritize.
- Advanced computer and internet skills including but not limited to Microsoft Office and EMRs.
- Ability to work and concentrate in a busy work environment with frequent interruptions.
- Leadership skills, as well as, the ability to motivate and lead in a team-based productivity environment
- Adaptability to changing procedures and growing environment
- Integrity and Honesty
- An internal drive to succeed and pride in personal accomplishments.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- Johnson City, TN 37604: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: One location
