What are the responsibilities and job description for the Senior End User Support (Platform Engineer) position at Entech?
Going digital requires holistic thinking that puts humans at the center of everything. Entech delivers complete solutions including strategies, technologies, and implementation services to master digital convergence. We integrate our unique outside-in approach to people, processes, and technology to orchestrate digital empowerment to address today's business challenges. Mastering digital convergence at enterprise scale.
Entech is hiring a Senior End User Support (Platform Engineer) for a financial services client. This is a hybrid role in Malvern, Pennsylvania.
Job Description
Sr. End User Support (Platform Engineer) (Team supports products, SailPoint, Jira, Scrum, Tier support)
- Leads the planning, development, and implementation of new technical products while analyzing markets and defining detailed features, requirements, and implementation plans.
- Designs, implements, and deploys platforms to meet business needs while identifying, recommending, and implementing performance improvements and issue resolutions.
- Provides advanced technical support to ensure reliable production operations by troubleshooting hardware and software issues across multiple platforms and maintaining deep expertise in software and infrastructure systems.
- Participates in the design and continuous improvement of the technical solution and ensures delivery of messaging, communication, and customer outreach, as necessary.
- Develops technical standards, tests and evaluates vendor technologies, and recommends new technologies and vendor selections.
- Evaluates and implements new technologies and vendor solutions to align with business and technical requirements while providing ongoing production support.
- Understands client business functions and requirements to determine the most appropriate technical tools to meet their needs.
- Document processes, system architecture, and technical decisions to support future updates, troubleshooting, and improve team collaboration.
- Participates in special projects and performs other duties as assigned.
Qualifications: (5-8 minimum years)
- Minimum 5 years of relevant experience in platform engineering, product ownership, systems support, or infrastructure management.
- Undergraduate degree in a related field or the equivalent combination of training and experience.
- Proven ability to lead planning, design, and implementation of technical products and platforms, including defining features, requirements, and roadmaps.
- Ability to understand client business functions and translate requirements into appropriate technical solutions and tools.
- Strong skills in designing, deploying, and optimizing platforms to meet business needs, with experience in performance tuning and issue resolution.
- Capability to troubleshoot complex hardware and software issues across multiple platforms, ensuring reliable production operations.
- Experience developing technical standards, evaluating vendor technologies, and recommending new tools and solutions aligned with business objectives.
- Skilled in documenting processes, system architecture, and technical decisions to support updates, troubleshooting, and team collaboration.
Company Benefits (Can include)
Health, Dental, Vision, 401(k), 20 days of Paid Time Off (PTO)
Preference: W2
Schedule: Hybrid Work
Work Location: Malvern, PA
Additionally
Entech is an equal-opportunity employer.
This is an On-site Hybrid work schedule based out of our Malvern, PA office
No Third-party candidates will be accepted, this is strictly a direct employment opportunity with Entech.