Yearbook Design Support (Entry Level Temp)

Entourage Yearbooks is a next generation yearbook provider serving thousands of schools around the US and in 18 countries around the world. Our quickly expanding team is for energized and passionate individuals who are excited to provide the best customer service to our schools and other clients. Entourage is an equal opportunity employer with great benefits and opportunities to advance.

As a technology-based yearbook publishing company, we work with thousands of clients ranging from schools to church groups, military units, corporate books, etc. Our customer service team is an elite selection of professionals who are trained to work and correspond with our schools via email, phone and video chat. We look for individuals who are upbeat, friendly, and outgoing but are also very organized, good at multitasking, and prioritizing their workload.

** This is a seasonal position (March-June) **

Responsibilities:

• Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
• Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
• Follow all company policies while assessing and tending to customer's needs
• Attend and actively participate in training sessions and meetings
• Answer a high volume of incoming troubleshooting calls
• Solve Tier I Technical Issues
• Follow up with clients to ensure their needs are being met and deadlines adhered to
• Act as primary liaison with our Billing Department for customer credits, returns, and complaints.
• Communicate effectively with various contacts including advisors, parents, executive management, and internal departments
• Conduct research and investigate customer orders to provide updates regarding shipping status, refunds, or cancellations.
• Identify errors and notify appropriate management to facilitate corrective action and assist in identifying trends.
• Complete data entry in associated software systems and utilize good documentation practices to create and maintain accurate and complete electronic records.
• Maintain knowledge and proficiency in collaborative applications used in office including Microsoft Office and Google Applications
• Respond to, document and resolve customer support requests in the ticket queue
• Perform other duties as assigned.

Job Type: Temporary

Pay: $19.00 - $20.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 12 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)
• English (Required)

Ability to Relocate:

• Princeton, NJ 08540: Relocate before starting work (Required)

Work Location: In person