What are the responsibilities and job description for the IT Support Technician position at Envases US Aluminum Division?
Brief Description
POSITION SUMMARY:
We are looking for an experienced Information Technology Support Technician (“IT Support Technicianr”). This position is responsible for day-to-day technical support and end-user assistance for IT systems, ensuring the smooth operation of hardware, software, and network resources. Reporting directly to the IT Manager, this role will be responsible for prioritizing the need for IT Support is executed both timely and efficiently.
Essential Job Functions
EDUCATION & EXPERIENCE:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
Environmental & Physical Factors
The physical demands and work environment described below represent the activities and surroundings of the position(s). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works primarily indoors in a well-lighted air-conditioned office. Daily contact with the public, departmental personnel and vendors. Frequent sitting, standing, walking and occasional bending. May lift, carry, pull / push, and reach for supplies and on occasion lifting (up to 15 lbs.) while performing various aspects of the job. Position requires the capability of managing stress effectively; work is fast paced and can be demanding. Work requires organizing; prioritizing; accuracy and attention to detail. Flexibility in order to assist with/coordinate a variety of projects and activities and to adapt standard methods and procedures to differing conditions; works in high volume fast paced environment. Employee often works independently.
Hours / Special Conditions
Monday-Friday 8am-5pm; present to fulfill job duties & meet operational demands/support; schedule may vary depending on plant operational needs thus flexibility is required which could include long days, occasional evening & weekends; regular and predictable attendance is an essential function of this position; position may require travel to meetings, conferences, workshops or other facilities
Envases Commerce, LLC is an Equal Opportunity Employer.
POSITION SUMMARY:
We are looking for an experienced Information Technology Support Technician (“IT Support Technicianr”). This position is responsible for day-to-day technical support and end-user assistance for IT systems, ensuring the smooth operation of hardware, software, and network resources. Reporting directly to the IT Manager, this role will be responsible for prioritizing the need for IT Support is executed both timely and efficiently.
Essential Job Functions
- End-User Support (Help Desk):
- Provide on-site and remote support for hardware (PCs, printers, phones).
- Troubleshoot and resolve software/application issues.
- Log, track, and escalate support tickets using the designated system.
- System Maintenance:
- Assist with system updates, patches, and security configurations.
- Perform basic network troubleshooting (Wi-Fi, LAN, VPN).
- Help maintain backup systems and disaster recovery routines.
- Ensure that the televisions in the plant are turned on and functioning properly with the Ignition system.
- Hardware & Equipment Setup:
- Set up and configure new employee workstations, phones, and accounts.
- Communicate with vendors to resolve issues related to computers, and monitors.
- Perform preventive maintenance and monitor equipment performance.
- Support for Communication Tools:
- Assist with video conferencing tools, AV equipment, and phone systems.
- Help maintain standards for presentations and publication tools.
- Documentation and Reporting:
- Keep records of issues, fixes, and configurations.
- Update technical documentation and user guides.
- User Training and Communication:
- Provide basic IT training to new employees.
- Communicate clearly with non-technical staff.
- Compliance and Security Assistance:
- Support IT Manager in ensuring adherence to data security policies.
- Assist with audit readiness and system compliance (e.g., SOX).
- Project Support:
- Assist with IT-related projects as assigned.
- Provide logistical and administrative support during system rollouts or upgrades.
EDUCATION & EXPERIENCE:
- Associate’s degree or technical certification in Computer Science, IT, or similar field required; Bachelor’s Degree preferred
- Minimum 2 years’ experience as Technical Support or relevant experience, experience working in manufacturing preferred
- Excellent analytical skills
- Must have excellent oral and written communication skills and the ability to multitask
- Strong working knowledge of PC Hardware, Software, and Operating Systems (i.e., Windows 10/11, Microsoft Office 365, Google Suite)
- Familiarity with basic networking concepts (TCP/IP, LAN/WAN, VPN, Wi-Fi)
- Experience providing end-user support in person, via phone, and remotely
- Understanding of cyber security basics and best practices for endpoint protection
- Experience supporting cloud-based tools and hosted applications preferred
- Ability to learn and support SAP systems and other business-critical applications
- Comfortable setting up and troubleshooting printers, phones, and AV equipment
- Ability to work on multiple projects at once with tight deadlines.
- Excellent analytical and problem-solving skills
- Strong oral and written communication skills; ability to explain technical issues to non-technical users
- Must be a self-starter with a proactive attitude and willingness to learn new technologies
- Ability to prioritize tasks in a fast-paced environment and manage time effectively
- Maintains a high level of confidentiality at all times
- Ability to take direction, coaching and act positively to improve performance
- Prefer Bilingual verbal and written communication skills in English & Spanish
- Preference will be given to qualified local candidates
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
Environmental & Physical Factors
The physical demands and work environment described below represent the activities and surroundings of the position(s). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works primarily indoors in a well-lighted air-conditioned office. Daily contact with the public, departmental personnel and vendors. Frequent sitting, standing, walking and occasional bending. May lift, carry, pull / push, and reach for supplies and on occasion lifting (up to 15 lbs.) while performing various aspects of the job. Position requires the capability of managing stress effectively; work is fast paced and can be demanding. Work requires organizing; prioritizing; accuracy and attention to detail. Flexibility in order to assist with/coordinate a variety of projects and activities and to adapt standard methods and procedures to differing conditions; works in high volume fast paced environment. Employee often works independently.
Hours / Special Conditions
Monday-Friday 8am-5pm; present to fulfill job duties & meet operational demands/support; schedule may vary depending on plant operational needs thus flexibility is required which could include long days, occasional evening & weekends; regular and predictable attendance is an essential function of this position; position may require travel to meetings, conferences, workshops or other facilities
Envases Commerce, LLC is an Equal Opportunity Employer.
